OC200 stuck logout / login page loop - 5 to 10 seconds after successful login (2024)

LV1

Wednesday - last edited Wednesday

Hardware Version: V1

Firmware Version: 1.29.4

Hi Clive/team

having strange issues in chrome & firefox browser.

OC200 repeatedly logout loop 5 to 10 seconds after a successful login.

v1 hardware , firmware 1.29.4

is there any known workaround?

I have tplink cloud id & mobile app both connected so you can tell me what to do in the settings if there's something I can modify to fix this.

seems like an issue in 5.12, 5.13 as per this discussion:

https://github.com/mbentley/docker-omada-controller/discussions/396

Re:OC200 stuck logout / login page loop - 5 to 10 seconds after successful login

Hi @fatjoez

The controller version v5.13 should already had a fix for this issue.

Please try:

1. Upgrade the controller again, to the newest version.newest version

2. Save the backup config file from the controller. Then reset the controller;

3. Make sure you are logging the controller through local IP address, and the PC is not running any VPN.

If the issue still happens, please try the new 5.14 beta firmware.

5.14 beta firmware

fatjoez wrote

Hi Clive/team

having strange issues in chrome & firefox browser.

OC200 repeatedly logout loop 5 to 10 seconds after a successful login.

v1 hardware , firmware 1.29.4

is there any known workaround?

I have tplink cloud id & mobile app both connected so you can tell me what to do in the settings if there's something I can modify to fix this.

seems like an issue in 5.12, 5.13 as per this discussion:

https://github.com/mbentley/docker-omada-controller/discussions/396

LV1

Re:OC200 stuck logout / login page loop - 5 to 10 seconds after successful login

Hi @Fae

Answer your question from other thread

Local ip network access

Kaspersky internet firewall

My ip address should not be changing.

Im using the local oc200 IP address to login

Using local admin account user to login (admin) not the tplink cloud ID.

But also tested login using tplink cloud id same issue.

I updated to the new BETA early access firmware but still same issue.

I do see some errors with the SSL certificate in the chrome browser console but nothing I can do to fix.

Tried also Firefox browser.

What do you advise?

Can we not modify the oc200 controller software to stop this type of logout check?

Or is there a way to access the logfile and show you the reason for logout?

Re:OC200 stuck logout / login page loop - 5 to 10 seconds after successful login

Hi @fatjoez

Just want to confirm one more thing:

If you login via omada cloud website, will this issue also happen?

LV1

Re:OC200 stuck logout / login page loop - 5 to 10 seconds after successful login

@Faehi no the cloud login seem OK

But cloud has less feature like cannot update firmware manually on cloud.

Sometime after restart browser. Clean cache. Maybe works LAN local. So yesterday one time I could login and update firmware. But immediately after and most time not work and logout again.

Re:OC200 stuck logout / login page loop - 5 to 10 seconds after successful login

Hi@fatjoez

Thank you!

To better assist you,I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue.The ticket ID isTKID240623507, please check your email box and ensure the support email is well received. Thanks!

Please help generate the controller running log and reply that email. It's on controller Global view->Settings->Maintenance->Export Running Log.

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

LV1

Re:OC200 stuck logout / login page loop - 5 to 10 seconds after successful login

@Faehi

I login to controller on LAN - 6 times. after 6 times it survive the login long enough time for me to go into the settings & export logs.

i replied the support ticket email & attached the controller log

I also am trying to upload the new BETA firmware you linked - 1.31.1 & will check if any improvement.

After that I will wait your support team reply after they check my controller logs then see if necessary what to do or to reset the controller

yes i will reply here if any solution found