H20 Maestro Plumbing Reviews - Lexington KY 40511 (2024)

Justin was knowledgeable and showed professionalism.

Kennedy with H2O was great. He was able to identify my leak and correct the problem. I also had Kennedy replace my sump pump and test my backup pump. I’m very pleased with the work.

Alex was very nice and professional. He took care of the two plumbing issues immediately without any delay. Would definitely recommend him and H2O Maestro to everyone. Thank you.

David did an excellent job at doing the faucet install. In addition he left the area spotless and took care to cover his footwear while in our home.

New HVAC system quote

Jesse had done my H2O Maestro check the last time and I was very impressed with his work and his professionalism. When he told me I needed a new water heater (mine was 17 years old), I wanted him to do the installation. I actually waited a couple of weeks for him, since he had an injury that prevented him from working during that time.He has just completed the work and I am very pleased with the job that he and Miles did. He also found another problem with my shower that we are going to have to address. This will be another expense but could have been much worse if he had not found this issue.Miles did a great job as Jesse’s helper & I just want to thank them very much.

They got it done speedily. Knew what they were doing and happy it’s fixed

Service tech was knowledgeable and experienced. He spoke highly of his company. Service was quick and thorough resulting in two jobs well done. Very pleased.

Alex was professional, friendly, courteous & very respectful of our property. He worked on several various tasks during the project. Excellent representative!

She came in, listened to my issue, and unclogged my drain. She gave me tips for maintenance and was professional.

Tony was on time and knew exactly what the issue was he was at my home to Repair. He repaired it quicklyExplaining what he needed to do, the cost and asking if I have any questions.

Technicians were very responsive, informative and professional.

HVAC installation George was very efficient and knowledgeable. Courteous with his helpers and reliable.

The technicians from H2O Maestro were knowledgeable, courteous and very skilled in the removal and installation of the fixture. With technicians such as this, i will be a customer for life.

employees are very professional and courtious. Brannon and Miles were professional,friendly and efficient .Would reccomend their services to everyone. Assessed my problem and fixed the problem in a timely manner.

Everyone that has come out were great! I had a hard time finding a plumber when we were having an issue, and we had no problem getting ahold of anyone to come out, and they were always on time.We have now used them several times and will continue using them!

My husband and I have used John Marc Jourdan before, so when we were in need of a plumber, I called to request his services again. As always, Mr. Jourdan was courteous, professional and knowledgeable. He pinpointed and addressed the plumbing issue quickly. Once again, we were happy with his job and would call upon him again if needed. If you are in need of a plumber, I recommend John Marc Jourdan.

After contacting American Home Shield, I was impressed with the speed at which my request was answered and a company assigned to help me. Almost immediately, I was then contacted by the selected company. The technician came the next day to assess my problem. The issue of toilet overflo could not be fixed because I was told the toilet was the cause. So I have to buy 2 new toilets and get them installed. He was able to fix the problem with the drain in the bathroom sink. It was reassuring to learn their is no problem in the underground piping to the street. That gave me peace of mind.

Replaced ring and flange. John did a great job, explained all and very professional.

Alex Bowling was very professional, knowledgeable and friendly. He completed the job in a timely manner. If future plumbing problems come up I would request Alex to do the work!

Knowable technicians who get the job done right. Very responsive to my needs and desires.

Promptly figured out the issue and provided a clear explanation no but needed to be repaired and what may need to be repaired in the future.

Extremely responsive, professional, and helpful. Would definitely use them again!

Very nice guy. Quickly identified the problem was HVAC related.

Tony was very professional and repaired our faucet perfectly! We would highly recommend his services.

Great work servicing our Rinnai tankless unit.Thank you Mike and Jared.

Poor service experience and will bludgeon you with high costs and no accountability or attempt to fix defective faucet.

Really quick response on a weekend!!! Very professional and super nice to work with. I will recommend to my friends and family if ever needed. We will use again if we ever need as well.Thank You!

Kennedy was great and got our new faucet and drains installed quickly and professionally.

Employees (Plumber) attitude was horrible and unnecessary. Was brought in to repair accident caused by HVAC side of company to my water heater. From the start of the visit the technician acted bothered to even be here doing anything. I Would not recommend H2O Maestro for any service. Not if their customer service is this poor. Unimpressed.(Update) Company sent another plumber to fix the problem. He was very nice, professional and did a great job. Changed rating from 1 star to 3. Thank you

Zack and Jackson were great. Zack gave us the information we needed to make the best decisions for our health and then did the work required to give us the best air quality. We hope that it works to deal with my allergies.

First of all, I've never given a review for anything but I think my experience with Marc John is needed. First of all, as soon as he got out of the truck, he was smiling. He really seemed like he was happy to be helping me. Immediately he introduced himself and wanted to know how he could help me. Yes, I know I had to pay for the service but this guy was ginuwinely concerned about my plumbing issue. I asked him how long he has he been in hos profession and he said 18 years. Ask anyone else and they would have acted like I was asking to see if he had the qualifications. Not this guy, he was confident, knowledgable and respectful. He actually told me thst he loved working for his company and that he loves his profession. I say to his company, give him a raise because he deserves it beyond his craft because he does more than just the work. He has the great attitude of sir, Imma take care of your problem and you have nothing to worry about. I've used Fayette Heatimg for 10 years and this is far and beyond my best experience. Give him a raise.

Starting with the communications with the company, the experience was good. We got emails that included the image of the plumber who was visiting and more information. Jacob called himself when he was on the way, and he arrived early in the window. From there, our experience was excellent. Jacob was good at problem solving, exploring options with us, giving us information, supporting our decisions, listening to our concerns and needs, and simply just being a really lovely, thoughtful, considerate human being who was an excellent professional. The job he did far outshone the one with a previous company (when we had a gas water heater installed a year ago before deciding to switch to electric). We went to H2O Maestro because we had had a disappointing experience last week with the previous company (when we called about switching). We are very impressed.

Kennedy worked hard to fix our problem. Also got estimate to install soft water unit. Too many calls from office, however. Did not send unit til we responded. We were waiting and missed 2nd confirmation call, hence held up arrival. One confirmation call after initial appointment set should have been enough.

I was very grateful that Joshua came out on a Sunday to fix our drainage problem. He was thorough and very professional. He took time explaining what he was doing and answered all our questions.

Wow!! As always, quick and efficient. The only company you need for plumbing and hvac.

Wonderfull work by john marc jourdan!

The communication from H2O Maestro was abysmal. I had an active leak and called them to schedule the next available appointment. The time for the appointment came; they did not show up. I had to call for them for an update, only to be told they couldn't come to work on my property and to be blamed for not putting in the information correctly. I did not put in any information, it was all done over their chat service with a representative. Don't wrongful blame customers.

Tony was kind enough to come in at very short notice, within ONE HOUR of my call for help!! He was very professional in his approach, asked pertinent questions and told me exactly how he would fix the problem. Then he gave me an estimate of how much it would cost plus a ballpark time for completion. After the project was completed he cleaned everything up and showed me what he had done and tested the system to make certain it was working properly and no leakage could be detected. I am very satisfied with his work and I will be very happy to recommend him for his specialty.Excellent work by a very caring, respectful, andprofessional man. THANK YOU TONY.John, from Lexington, Kentucky

Promptly came when expected and did excellent work.

Arrived on time and quickly diagnosed the problem. Finished the work very quickly and fully explained what was done. I was very satisfied.

Very very pleased with the service and friendly personal

I called yesterday and they were able to help me today. I like that.

Jason was very professional and did an exceptional job. He took his time and made sure the job was done correctly.

The plumber, Jacob, was thorough and did quality work. He was careful to explain the nature of the problem, options for the repair, the outcomes of the options, and the cost of the repair. The work was completed in a very timely fashion. Unfortunately, he showed up unvaccinated for COVID and not wearing a mask. He went to his truck to find a mask at my request after I asked about his vaccination status..

Called in the morning and by mid-afternoon leaking out door faucet had been replaced. Ben was polite and professional and I could not be more happy. Thank you.

Very happy with the service we received on repairs to our ac unit.

H2O Maestro came for a sudden kitchen sink back up. They sent a technician promptlyand he found the issue. The service was well done and the tech was courteousand informed me of each step. I appreciate so much a kitchen stopping eventbeing resolved so fast ! Thank you !

Cassey came back as promised and installed my new toilet. He was friendly, kind, and very professional. I highly recommend him for your plumbing needs. Give the man a raise!

Ed C. was totally awesome. Replaced valve on my water heater. I had called another company in the am and they gave me a service time of 1 to 6 PM. They did not call until after 6:30pm. I called H2O Maestro at 6:25 and Ed was onsite within an hour. This is a great company with great people. A big shout out to April in the office for being so helpful as well. The other company did me a huge favor not showing up because I couldn’t be happier with the price, the service and the people providing the service (April and Ed). Thanks H2O.

This place is a joke please do you research and get 2nd opinions first. We had a clogged drain and Josh came out to work on it. They ended up pulling our toilet up and then charging $266 to put it back. Cut a pipe underneath our house and charged to repair it when they got done our bill was $618 only after we signed up for their club $12.95 a month for 1 year. One week later we had the same problem they came back out and said they don’t guarantee it wanted an additional $700 to pull the toilet again cut a hole in our wall cut another pipe in half finally I said absolutely not. I had Next Generation plumbing in Frankfort come by the next day those guys didn’t have to do any of that because they used the clean out that was at the roadside and was finished in an hour and no problems since then. Just because a company has a google guarantee doesn’t mean anything. I would not recommend this company to anyone for anything lesson learned.

Thank you, Justin. Professional throughout: assessed the situation, informed me, suggest corrective actions, got them done quickly and without fuss, cleaned up after, advised on follow up I could do.

Trevor was my service plumber. I cannot say enough positive words about his work. My house is older and some pipes are original, there were several leaks he found and fixed. He installed a new faucet on my sink and repaired pipes, replaced pipes. He was professional, patient, personable and a great young man. I was particularly pleased by the great things he said about your company and how glad he is to work there. You have a wonderful young man in your employee and I would request him again if I need plumbing assistance.

Brian was prompt, courteous, and investigated some other issues we were having beyond the complaints. Excellent service.

Work was done skillfully and efficiently.

Water lines, toilets and drain lines were inspected. The employee did a very professional job.

Jared S. arrived on time, was very professional and kind, checked out the problem, explained everything thoroughly and what my options were. He had the new disposal installed quickly, without mess or incident. Great experience and really nice young man.

No stars is what they should get. Do not call these people unless you have an entire day to spend waiting for them to NOT SHOW UP!!! My 12-4 service time turned into 4-8 when they thought no one was home, yet there were 2 adults and 2 vehicles in driveway ALL DAY. Still no one… at all….. all day…. Even though I was assured on my third call with them that someone would definitely be here today before 8pm. We waited and waited and waited… could have done so many other things…. And should have called someone else from the very start!!!

Christan was great, professionally, nice & explained how to prevent future stoppages.

Incredibly friendly, professional, clean, efficient

Jordan was so helpful. We would recommend him to anyone who’s needing a plumber. Thank you!

Ed was very professional and punctual! He is definitely a character and kept myself, my wife, and even one of my cats very entertained all while still completing his job! Would definitely recommend H20 Maestro Plumbing and if possible request Ed!!!

The technician was on time very helpful and preformed all services at a high quality

Joshua was very thorough and helpful and fixed a very frustrating issue. He went above and beyond to make sure we were happy.

David And William were very polite and professional.And made sure I was completely satisfied with the water heater installation before they left.

The repairman was on time and very helpful and friendly. He did a great job.

Theodore made a thorough inspection and thoroughly addressed all questions I had

Our service person was excellent

I am always happy with John Marc's work.

Our water heater failed on a Saturday night and H2O Maestro had a new unit installed on Sunday afternoon with no overtime charges!

John Marc is an extremely prompt, skilled and professional technician! For all your plumbing work, ask for John Marc!

Techs are prompt when expected and the company sends an email or text with a picture of the technician who is coming.

I can't say enough about this company! Christian came out 1 day did an overall check of plumbing and then gave me my options, an estimate of the service, and set an appointment for the next day. Returning the next morning on time and in great time had everything flowing. He was honest, pricing was amazing in comparison to other companies I called. Will NOT use anyone else. Thank you so MUCH!!!!

The work performed at our house was thorough, complete, clean and functioning properly. The plumbers were informative and polite. Will ask for them on future projects.

Punctual, profrssional, efficient, informative, knowledgable. Have worked with our furnace, AC, duct cleaning. Thanks!

Casey and Cameron were very professional, knowledgeable, friendly and hard working. They took care of my home, worked neatly, and cleaned up after themselves before leaving. They didn’t come prepared with the supplies they needed even though when today’s visit was scheduled last Wednesday. Due to the required supply run they didn’t actually start their work until two hours after I was told they would start work today.Also, our hose faucet on the outside no longer works after their job and it worked completely fine before they completed their work at my house. They tried to tell me it has never worked but I corrected them. I was told they would have to come back another day to fix the hose but didn’t schedule that with me, tell me I wouldn’t be charged for them fixing it, apologize to me, etc. I work from home but it’s still difficult for me to rearrange my work schedule to be available to them for yet another day.

Tony was very nice and did a great job. We didn't have to wait too long to get our plumbing problem taken care of.

Everyone was great! Couldn't have asked for anything better.

Excellent service, came to diagnose the problem promptly on Saturday and then returned to fix first thing Monday. Efficient and quick.

We had a weekend plumbing emergency and H2O Maestro was the only plumbing company willing to handle a weekend emergency. Jesse Ison was here quickly. The price was surprisingly low and the service from Jesse was excellent. 5 Stars without a doubt.

Service guy was great except for one small thing. He installed the gas water heater and turned it away from being able to see any of the controls. And he told my wife he couldn't turn it around. He used the same connection that were on the previous water heater, the flexible quick connect kind, so there was plenty of slack to turn water heater around. #ericcolerealtor

Ed did an excellent job installing 2 replacement toilets

What an unprofessional company as a whole. They take advantage of emergencies to overcharge (steal) from hard working people. The worst part, when one asks for an explanation, they give you the runaround, they say they will call you to fix it & dont! I had a pipe break during the storm in December 2022, I called them to help me, they came out the next day. The guy was here less then 1 hour, he only cut the small part & installed a switch. For that he charged me $554!!! To save some money, I had to have a membership, which has a monthly fee. Once I got home & checked the job, the switch looked used, there was a wet, soaked jacket, the broken part was on the floor. They couldn’t even pick up what they worked on. I called to complain & get an explanation of my bill, which they charged, for gas $10, the switch $440, & unknown fee $100, I spoke to Michelle Steyn & Marc, neither one knew what the fee was for. They promised they would look into it & get back to me, they didn’t. What a bad experience, I would NEVER use them for anything! Be careful!

John Mark Jourdan is so knowledgeable about what he does! He goes above and beyond for his client's, I highly recommend h2O Maestro and ask for John Mark!

Joshua Edenstrom was assigned to locate my sewer line and also use a camera to inspect the pipes. The house was built in 1965 and has the original sewer line under the house.Joshua located where the pipe was in the front yard and the approximate pipe depth (more than 9'). With an A being perfect and F meaning we should replace today, he gave ours' a C and offered suggestions to maintain its' life as long as possible. He also affixed the toilet and made sure it was properly sealed. I can recommend Joshua without reservation.

Showed up on time. Checked all water pipes, units, etc. Repaired faucet.

I was delighted with my experience. I was able to have a new hot water heater installed within 24 hours after the demise of my old one. The technician was prompt, professional and very efficient.

Very professional and communicative. Would definitely recommend.

I was very happy with the work David did replacing my water heater. He is professional and courteous.

Teddy Bradley was our Service Professional and he did an amazing job with our installation. He was professional, arrived during our scheduled time, completed our installation in a timely manner, and provided exceptional customer service.

Awesome work! Very professional.

. Joshua worked on a sewer pipe that was clogged and a circular disc stuck in the pipe for almost 3 hours. His determination and knowledge finally got the item loose and out . Thankful for his kindness and professionalism .
A big thank you Joshua!

Ed performed a thorough professional review of our entire plumbing system.

We were fortunate to have as our plumbing technician John Marc Jourdan from Fayette heating and h20 Maestro. Mr jourdan arrived in a prompt fashion and was a young professional man who the company should be happy to have as part of their team. He quickly determined the cause of the problem and was able to fix it in short order. He was a pleasure to have in our home. We are very satisfied with the quality of the work provided by Mr. Jourdan.

John Marc Jourdan and Jared Stewart were cordial and professional and did an exemplary job of replacing my tankless water heater.

Good quality work on installing my HVAC system

The worker thoroughly informed me of what all was a problem, gave me several solutions with amounts and was not pushy on anything was very helpful

Kennedy Always provides prompt and professional service. He gives honest assessment of the problems and options to repair them. We feel comfortable having him provide service in our home.

Wendell Pearl and his assistant came to my home to do some replacing old pipes under my crawlspace that needed much since my home was built in late 70's did an exceptional job time was worth it Wendell is an excellent employee and he took care of what I needed. Anytime if I need him I would recommend his service. Truly appreciate his time.Thank you!

Had to call on the weekend, tech arrived within the window of time I was given. Didn't have to spend all day waiting for someone to show up.

They did a good job installing our new water heater and able to do it the same day we had an issue.

Jacob was a pro. Understood exactly what I needed and made it happen. Friendly, knowledgeable, and took time to listen to my concerns. I’ll ask for him in the future.

Great work.Responsive, onetime, polite, professional and clean

Jesse installed a gas line for and did a professional job the tie-in point was previously misaligned which he corrected so his job would look good.

Christian Durbin did an outstanding job unclogging our kitchen sink. Merry Christmas to all at H2O Plumbing.

Joshua came to my house and did an amazing job with explaining exactly what he was going to do and how he planned to fix the problem I was having. My bathtub was full of dirty water and it would not drain. He came an rain a machine through my pipes and once he got through the junk in my pipes the bathtub drained. He even checked the bathtub after he was finished to make sure it actually was fixed. I’m so satisfied with his service.

David was very professional and courteous. I was very impressed and will use this company again!

John and his crew did an excellent job installing a new water heater for me. Always on time, courteous, and tidy. Very professional work. Thanks!

John Jourdan has done several plumbing jobs at my home, including replacing a corroded pipe and shutoff valve, replacing an outdoor faucet, and installing an additional shutoff valve for the outdoor water supply. He is very professional, explains everything in detail, and gives helpful advice. His work is neat and clean and looks great. I highly recommend him and this company. I know I am getting the job done right, fixing the issues and preventing future problems. Thank you!!

Kennedy and Booze did an excellent job handling my plumbing problem. They were knowledgeable and efficient in correcting my issue. Had it fixed in 10 minutes and left the house spotless.

Outstanding customer service. Professional, on time and superb industry knowledge and experience to quickly resolve my issue.

Thorough,competent,pleasant to work with

Nice to see Kennedy again. Very pleasant young man who was efficient in the inspection. Clearly explained the options for a new toilet.

He was called to replace our disposal but he was able to fix it saving me money.

Installation of propane gas line and shut off valves went smoothly and Mike is very nice and professional.

Professional and was able to clear clog from previous owners of house.

The experience with H2O Maestro and Ben was outstanding. Communication, workmanship and pricing were all A+. I will never call anyone else and I will recommend them to all my neighbors, friends and family.

Clay from H2O was fantastic to work with; very professional and knowledgeable. H2O provided emergency service for us over the weekend. They showed up ahead of schedule and finished the work very fast. Highly recommend them!

Had previous house completely re-plumbed and new house the toilets replaced

John was very attentive and displayed his superior skillset in liquidating our Plumbing issues. Awesome Tech, Thank You and Happy Holidays to you and yours

Josh was very helpful. He explained what he was doing. Made suggestions for activities needed between inspections. Cleaned up after he completed the repairs.

When I called to schedule I got a next day appointment and the person on the phone was polite and responsive. The two technicians who came out today were polite, friendly and professional, explaining the charges and getting the job done super quickly. Great work! So glad I'm a comfy club member! I highly recommend it and H2O Maestro!

Great job! Marcus and his associate had my drain unclogged, the area clean, and made me feel valued as a customer. I opted for the maintenance membership and feel confident about any future home repairs. Thanks guys!!!

Great guy. He took the time to explain everything that was going on and what it would take to fix it. I will definitely use these guys again.

John Marc did a terrific job and very professional. I am very happy with the service he provided and will definitely use H20 Maestro Plumbing again.

John was very friendly, efficient and professional. In fact all of our experiences with your company have been that way! Especially nice to be able to call on you on the weekend! Thank you, H20 Maestro!

Professional, fast, easy to work with. Good experience and Recommended! Will use again.

Ed was very knowledgeable and helpful. I highly recommend their services.

Joshua was courteous, knowledgeable and tidy. Thank you for sending him.

Did a great job and was a total proffessional.

We had no working sewer. H2O Maestro and Christian Durbin particularly were very responsive to our situation. We appreciated the prompt and professional service Christian provided and the fact that he was concerned about our having no working drains in the house. I can't say enough good things about H2O Maestro and Christian. Thanks.

I tried setting up an appt for drain clearing and about 3' of pvc drainpipe that needed replaced. During the 12 minute(!) phone call, i was told someone would be there between now (8:25) and 9. At 9:30 the tech called and said he was on his way. At 9:50 he called to say he didn't have the address. After looking at the problem he said he couldn't fix it. They needed to set up an appointment in 3 days time. I have no idea ehy he couldn't do such a simple job. I tried to contact him a minute later to ask him if he could clear the line. He said he just left for another job and wasn't aware it was clogged. There appears to be terrible communication between the appt-makers and the techs. They never called to schedule the fix on Monday. It is impossible to find someone reliable.

Ben and Jarret did a great job installing the hot water heater and toilet. They also put a new floor and painted the bathroom. Great job guys!

Getting repair people here quickly in one day.

Found the problem quickly so we can move on with the fix!

Technician Mike Farrar did an awesome job and gave a prompt estimate and informed me of product options. Service was done professionally and same day and within scheduled time frame, definite 5 star service.

Arrived on time and was wearing his mask. He quickly and efficiently replaced hand held shower and unclogged bathroom sink. Thank You for a good job!

Mr. Pearl gave friendly professional service installing a faucet set in our utility sink and repairing a leaking shower faucet.

Will be using them again. Very professional and friendly. On time. Very thorough.

Kennedy Pearl is absolutely the best. His patience with my elderly parents was beyond amazing. He fixed a very difficult clog and was extremely professional. Thank you so much Kennedy!!!

Great job! Leak was found and ended up having to go through my wall to get to it. They removed some tiles and cut a hole in the wall through my bathroom cabinet like we asked so it wouldn't be an eyesore until we got it fixed. Really great service, did a great job, sink, toilet and bathroom drain all fixed!

Mr Kennedy Pearl provided safe, excellent and courteous service! We love our new faucets!! Highly recommend!!

On time, thorough, professional and friendly.

James White from Fayette Heating & Air did a very good job willing by himself to help and finding solutions

A person always answers the phone with H20 Maestro which is so helpful as one is usually calling because there is a problem. I was able to have service scheduled for that afternoon which was also a relief. It turned out the issue was minimal which the plumbers who arrived handled quickly. Thank yoU!

Mike performed regular service on our tankless hot water and water de-scaler systems. He was early to our home and did a great job. Service was outstanding. We look forward to many more years of maintenance-free living with these systems.

Mike was a total professional who completed the job in good time and answered all my questions.

Replaced exterior faucet and did a great job.

All the above 10+

First Ed installed a filter and a flo-tech into our home, it was amazing taking a shower is so much better the water is much softer. Next he installed the Laundry Pro now I really love it not having to use laundry detergent for two years, when the clothes come out of the wash they smell so clean and fresh. Last he installed the Air scrubber , now that makes the air smell so clean I love it.Thanks Ed

Very positive experience. Tony was clear in costs and needs, efficient, knowledgeable, friendly, and humorous. Neat guy to know, and not just because he is a great plumber.

This had been leaking for a while that I wasn’t aware of. Diagnosed within 15 minutes of arriving but needed part took longer to get due to holiday. Once part was obtained they came out to install it the same day. Very pleased with the service.

Home generator installed

Had a back up sewer pipe live out in the country on a Sunday and no one I call that said there 24 hours respond they did. Patrice came out first thing in the morning and worked on it till it was fixed much appreciated them and definitely will used them again. Pay little more but it worth it for nice people and service that is very hard to find these days.

Provided me detailed information which allowed me to make decisions to fit my needs.

H20 Maestro is professional, fair and top notch in every way!

Christian was great! Very professional, and got the job done quickly. He gave us great recommendations on how to prevent our issue in the future.

Our tech was very nice and knowledgeable. I do feel we were charged way too much for all of 15 mins of time he spent here.

Mike arrived quick after being notified of our leak. He is professional and does a get job. I would definitely recommend him!

John Jourdan came to our house on a Saturday afternoon to fix our plumbing problem. He was prompt, friendly, and very professional. Very pleased with his service.

Estimate of burst pipe done today. Insurance adjuster must give okay before work done. Service technician prompt, informative, honest. I had great experience!!

Christian was very polite and helpful. Was in and out within minutes.
The company called ahead to let me know they were coming and most of all appreciated the picture of Christian so I knew who would be at my door.
Thank You!!!

Eddie Carter is the best! He was competent, dedicated, and very pleasant. He took the time to find answers to issues that had been ongoing since our unit was installed in the spring. After multiple calls and many visits by various technicians, Eddie took the time to investigate, discover the problem, and ultimately resolve the issue. He was patient in explaining everything to me. He spent the time necessary to make sure the job was done correctly, something rare in our world today.

They were professional on the phone and punctual in keeping their appointment. The pricing however was the most insane I have ever heard. I was fortunate enough to get a free estimate for the work I was planning on doing. To install a shower and toilet that I had already purchased they wanted to charge over $2700. To install a faucet and attach the drain I was quoted $640. Again I already had all of the parts, this is just for their time. By my estimate they are trying to get $600-700 per hour. Needless to say I have no intention of ever calling them for any service for plumbing or hvac.

They arrived within 2 hours of my phone call. They fixed my problem quickly and were friendly, personable and very professional. Excellent service!

Tony has been to our house twice now, and he has done an amazing job both times! Super nice, always explains the problem and the solution to where I can understand it.

He was persistent with a difficult task and succeeded.

Very pleased with the excellent service
and professionalism we received from John Marc putting in our much needed new water heater..i would gladly recommend his
work for others with plumbing repair issues

Trevor and his partner were efficient and knowledgeable. Though repair was not done he pointed me in the direction of DIY. Thanks.

Ed from H2O Maestro replaced a cracked garbage disposal for me. He also looked for any leaks in my house that could be causing a high water bill. He was very helpful solving my problems. I appreciated the time he spent.

Kennedy Pearl is an outstanding problem solver. He fixed my shower pressure problem in a timely manner. He is also super polite and personable. A pleasure to interact with Kennedy!

Wet spot on 1st floor ceiling drywall is never a fun find at 11 at night. Luckily a slow drip. Regardless, H2o got the call at 7AM and had someone out by 9AM. Brannon was just the right amount of professional and personable. Identified issue, gave me a quote and fixed it. Answered all my questions, then all of my wife's, lol. Informed us of the membership club and solutions to prevent further issues. Honest and thorough. Emergencies suck and are always an unplanned expense, but the service that was provided by Brannon and H2o was exceptional. Very happy customer.

Casey was very professional and explained my options. It was a quick fix.

It is always nice to see Mr. Cottrell

Every time I call Fayette Heating & Repair I receive prompt and excellent service. They don't leave you out in the cold OR melting in the heat.

For the plumbing inspection Kennedy was very personable, professional and seemed knowledgeable.

John is awesome. Courteous, professional, and friendly.

Jacob Ginter has been very professional and efficient since he began working on what turned out to be a lengthy project at our home. He has also been patient, reliable and transparent regarding his part of this project. Jacob doesn't hesitate to go above and beyond the call of duty to provide excellent customer service!

They came in and did a professional job and a clean up after,

John Marc and Trevor did an awesome job. Very friendly and professional - so happy I called H2O Maestro! Keep up the great work!

Joshua did an amazing job. He is very friendly, professional and explained everything to me that I had questions on. He took his time with me and I am very, very satisfied with the job he did. He has definitely become my new plumber!

Professional, completed everything quickly and explained exactly what was done and the warranty. Very courteous!

Jason has great customer service.

Christian was timely, friendly, and professional. We had a pretty significant clog in one of our basem*nt lines. He augured it and within about 30 minutes, we had full flow and drainage. He even managed to pop off a shower arm that I thought was going to be permanently stuck so I could replace my shower head, free of charge, before leaving. It was an excellent experience. We'll definitely stick with Maestro moving forward.

Teddy and Andrew did a fantastic job replacing our water heater! Highly professional with excellent quality standards! Would recommend them for any plumbing issue.

Our technician, Travis Bugg, was professional, knowledgeable, and worked hard to solve our problem. He turned a very bad day into a good day!

Suddenly had a problem with my water heater and called H20 Maestro. David were great and professional. He explained the problem and my options clearly, and was very patient with my questions. Gave me plenty of time to make a decision. After deciding to go forward with installing a new water heater, he showed up on time again and made sure again I understood everything. I am very happy with my service and plan to use H20 Maestro again in the future for my plumbing needs

Jacob and Trevor did a great job! Jacob explained everything very well. I was very pleased with the job they did.

Chris was superb. Professional and explained everything to us. Excellent service!

Our service man with H2O Maestro was very professional and friendly while installing two new toilets in our home and replacing a water shut off valve. He explained the repairs and all of our options in great detail and made us feel comfortable in our decision and money spent.

Explained where the pipe was leaking and showed me the part of the pipe that was removed. Fixed the leak on the day of the appointment. Great job.

Disposal leaking, Casey replaced. On time, professional, cleaned up work area when complete, full explanation of problem and solution. Thanks Casey

Jacob Ginter is the man!!!

Joshua gave us great service and was nice and personable as well.

Logan and his assistant did a terrific job locating my problems and fixing them. They located & fixed a major leak underneath my house and repaired instead of replaced a kitchen faucet which saved me quite a lot of $. Plus, they were extremely courteous.

Jesse Ison came out and quickly figured out that a leaky dishwasher on the floor above our basem*nt was causing water damage to the basem*nt ceiling. He was fantastic and knowledgeable. I really appreciate the high level people that H2O Maestro had on staff.

John Marc did an excellent job. He was pleasant and efficient.

Kennedy arrived not long after our call to H2O Maestro -in the evening - to solve our plumbing problems. He was efficient, pleasant and professional. We’ll be asking for him by name in the future when we need H2O Maestro’s services.

Patrice was outstanding. Knowledgeable and professional while at the same time being very friendly. She explained and answered all my questions while always being respectful. Patrice is most definitely an asset to your company. You are lucky to have her!

Excellent customer service. Followed COVID protocols. Able to troubleshoot a leak in our under the sink osmosis water system.

Great work always the best when they come out david hughes is a pro

H20 Maestro was quick and responsive despite - like most plumbers I've spoken with - having a full schedule. They diagnosed a problem with my old water heater and installed a new one within a week. I was very pleased and will be using them again.

The professionalism & knowledge of the service technician was excellent. I will use this company again & I highly recommend other people consider them for future needs!

John Marc diagnosed the problem and returned to fix all the pipes damaged from the extreme cold weather. He was very professional throughout our repair. I would request him specially if I have further plumbing problems

Marcus was proficient, fast, and polite. Thank you H2O Maestro!

Ed Cotterell was wonderful to work with. Very efficient and friendly and great with my dogs!

Ed walked me through everything needed to repair a bad previous installation on my tankless water heater. He was very professional, polite, and knowledgeable.

Doesn't do a proper job. My niece had work done on a clogged main line and was charged 549.00 Three weeks later after returning home the line was clogged again. She then called Kings Plumbing to clear it and they used a snake like H20 but Kings actually got the vines that were blocking the line. Now keep in mind H20 had done the same BUT didn't run the snake far enough to clear the vines. They had called and they only offered them a discount of $149 . Also for the members that pay the monthly fees they don't apply it, they only offer a $50 coupon. So I get just them showing up was a charge of $400.00 😯

Travis came and completed some plumbing work. He did an excellent job and was very professional. Will definitely call again!

Prompt service, good communication, and kind and professional technicians. Extremely expensive, though.

Dawson was professional and friendly. Got right to it, answered my questions professionally and made good notes in the records. Thanks, Dawson!

Pressure regulator was installed. Arrived masked up, shoe coverings. Professional.

Had a new water heater installed. Brannon Mc Larney did a great job. He was very courteous, knowledgeable and professional. I would recommend him for any plumbing needs.

Trevor was engaging, professional and did a very good job in diagnosing the problem and fixing it.

I worked with H2O for a drainage issue and it was one of the best service experiences i have had. They were early in the window of time they gave to arrive, everything was explained to me and I was given options. The technician was friendly and helpful and even went out of his way to try to solve the problem as efficiently as possible.I would recommend using this company!

They aren't the cheapest, but they're the best. Professional, courteous, respectful of our property and they get the job done! Josh refused to leave until he was 100% satisfied the clog was removed.

Justin performed his assessment and installation without a hitch. He is organized, knowledgeable, and possesses outstanding social skills.

I appreciated Mike's professional attitude. I was disappointed in the fact that my belonging to the Comfy Club did not warrant a 20% discount as I expected.

I called H2O Maestro after scheduling with another plumber that did not show up; they sent someone out the same day. The plumber that came out was very courteous, knowledgeable, and informative. He followed Covid guidelines using a mask and gloves. He cleaned up behind himself. I would refer H2O Maestro to anyone and will be using them for my requirements again.

John Marc Jourdan analyzed the problem quickly, had the parts on his truck, and performed a fairly complicated job in a relatively short amount of time. He and his helper cleaned up the area after the job was completed. All of the work was handled in an efficient and professional manner.

Joshua Edenstrom,did a great job explaining solutions to a problem with proper explanation of each choice, and a plan to proceed

Being unfamiliar with sump pumps, I was worried that mine wasn't working properly. Joseph came out earlier than his time frame, assured me that everything was fine, and was very friendly and helped me to understand a little bit about how sump pumps work. I will definitely be calling H20 with any kind of plumbing or AC problems I might have in the future.

Teddy - and another employee who helped him on this job - got our old water heater out and our new one in quickly and properly. He explained everything to us and helped us figure out the best way to pay for the services.

They are very good at keeping you appraised of when the technician is on their way along with a picture so you’ll know who is coming to your home. They always do an excellent job.

Josh stayed until job was done, Thank you!!

Yearly plumbing check

Kitchen drain line was filled with years of grease and sediment. Tim and Joe came and replaced the pipe. They did a great job, were polite, on time and clean!

Explained options, no high pressure sales, did great work, tested and cleaned up.

I wrote before I had H20 maestro come in December to put in faucet, we paid 501.00 12/14,and 12/17 we paid 386.00 to put faucet in my bathroom , it didn’t work had them come back in april was told to use a screwdriver to tighten the faucet myself, I paid a total of 887.00 and it should work, the worker was Brandon, August 22 they sent Brian and he said I needed new faucet the universal ones I bought wasn’t the right ones, he showed me the plastic and explained why it didn’t work and why it wouldn’t last , I glad he told me if Brandon had told me this in December I could’ve taken it back to lowes and got a new ones but Brandon didn’t say anything but in April said I should use a screwdriver, Brian was very knowledgeable, and what he did with this faucet it’s working now but was told it wouldn’t last,I feel like H20 maestro should be responsible for new faucet because Brandon didn’t tell me so I could take it back to Lowes,

He not only did a great job on my drain issues, he answered many questions and educated me on preventing future problems.

This are the easiest people to deal with. When they tell you when they are coming to your house they show up on time. I can't say enough good things about everyone I have delt with. I've had several issues and they took care of it. I will be staying with this company. I had another issue and Marcus explained to me what I was going to have to do. I told him to just do it. This is my favorite company to deal with.

They came to give me an estimate. The man who came was on time. He was helpful by answering all my questions. Good vibe.

Problems resolved and Trevor was very professional

Jacob was very professional, knowledgeable and polite.

John Marc was efficient arrived on time and was knowledgeable about the service he provided. Give this man a raise!

Casey was great. He really worked with his supervisor to help us out of a jam with a dishwasher installation, that home depot left us in a lurch

My plumber, Jesse, was super informative, walked me through the whole thing, taught me a thing or two, even said he was proud of me haha. A stressful situation turned into learning experience. Couldn't ask for more, thank you Jesse!

Teddy did a fantastic at helping us get the gas turned off to our stove. Very friendly and excellent customer service

Technician was knowledgeable and had impeccable manners.

Excellent work!

John Marc and Jamal did an excellent job replacing our outdated water shut off valve today. John Marc also replaced our aging outdoor faucet last week which was difficult to turn on and off properly. Excellent job. I only call H2O Maestro!

Great company with great service. When we need something fixed they are quick to get it done.
Thanks

Good job. Clay was nice, helpful and professional.

I hired these fellas ro disconnect us from septic and connect to sewer. They were great, honest guys who informed us of why they did what. Would hire them again to do any future projects.

Travis Bugg arrived on an evening emergency call . He worked carefully and quickly to fix our water heater from constant leaking and a valve fail, explaining everything clearly and taking photos for our insurance agent. He gave us recommendations for companies that do restoration services for water damage. He was very professional and friendly, making sure that he addressed any questions we had. I would recommend Travis and H2O Maestro for any plumbing problems.

Teddy and TJ were friendly and engaging. They listened to my concern before looking at my plumbing issues. They found that the problem as not nearly as bad as I had thought which was was a relief. I would use Teddy (Theodore) again.

This guy went above and beyond his job he was understanding and very helpful with our confusion as to why there was water under our house instead of trying to sell us expensive fixes we punched and did not need that cost us thousands. Thank you so very much for finally fixing the problem that could have been fixed first with only a hundred dollars, good job.

On time
Friendly
Explained service and options

I moved into a new house and the water heater died. Ed came promptly the next day and fixed it perfectly. He came back after the weekend to install two new toilets and fix the hot water in my toilet(!). Great work and very professional. Highly recommend!

Joshua was wonderful! Polite, Knowledgable, Patient, and worked hard to determine the problem and he succeeded!!!! Greatly appreciated!!

Jared was responsive, help me understand my options, and was quick to get our sump pump repaired.

Always dependable, friendly, informative, and thourough.

Christian Durbin quickly fixed our toilet clog with stubborn metal objects lodged deep down. Great job and super fast arriving and completing the job. Thanks!

Kennedy was great, did what he said he would and did the work timely and cleaned up after himself. Will use the service again!

Clay arrived on time, introduced himself, was wearing a mask and his booties. He quickly diagnosed the problem. He gave me the club rate and when I approved it he had it fixed and was out of here in a reasonable time. I tested the work and found it to my liking. He was polite and efficient and I would welcome him back next time.

David was very professional, very thorough, and he was able to fix our sink draining problem quickly. Thanks, David!

They were prompt, and replaced it the same day! They also capped a gas line for us! Perfect!

I’ve had John Marc Jourdan perform work multiple times at my properties. Always professional and knowledgeable. I highly recommend him.

Greg Wilson was courteous, on time, and very thorough and knowledgeable. Thank you Greg!

Showed up 2 hours outside of set window. No one called to inform of delay. Performed all work without calling to confirm price was ok.

Same-day scheduling (non-emergency). Justin arrived shortly after the beginning of the appointment window, and was courteous and professional. Work was done well, and everything was left spotless.Thanks!

H2O Maestro and Fayette Heating and Air is our go to company for all of our
needs when it comes to plumbing and heat and air service. Very professional
and always available 24/7. Thanks.

I had a plumbing problem in my bathroom and Jacob Ginter was sent out to my home. He was very helpful and nice. Recommend Jacob and H2O Meastro for any problems you may have. Thank you.

Awesome to work with, very knowledgeable and professional

Very knowledgable friendly and did a good job

Showed up early, very polite, answered all my questions and then some. Made sure I understood everything. Cleaned up any mess.

Tim from H2O Maestro arrived on time and did a quick and efficient repair. He was professional and courteous. Highly recommend this service.

The only plumber I’ve had over that actually knew what he was doing! It was fast and easy and I’m grateful for his help :) Christian’s Professionalism, knowledge, efficiency, timely repairs and amazing personality gives him a five star rating in me and my husband’s eyes! He’s been out to help us twice and we will never have anyone else help us but him!

Every thing went fine. A little pricey! One should not have to pay the trip charge is you accept and use their service.

Alex was very friendly and efficient at helping us with our leak and broken pipe. I was very satified with the work put in. Definitely will be going to maestro plumbing for our tub/shower remodel

Christian is fantastic!!! Highly recommend!

Joshua was great, very friendly. Fixed my problem very quickly when I was in desperate need.

Have used them several times. Always professional, on time and do it right the first time.

Justin is the most professional, thoughtful, precise, knowledgeable and kind technicians we have ever had an experience with concerning the building and repairing of any situation in our home. We would trust him to do any plumbing job under any circ*mstance and are grateful to have had this most recent experience. We will request him every time in the future. Although we hope not to have any more plumbing issues, we rest assured that Justin will find the problem and fix it right. Thank you Justin so very, very much.

Professionally done!

Called them Friday night (7/9/2021) because my main water line running into my house broke. They were at the house within an hour to gind the leak and help with the repair/eventual replacement of the water line running into my house. Can't recommend enough. They were more than helpful and today I now have a new water line running to my house and have running water again by Wednesday 7/14/2021. They would have been able to do it sooner had this been classified as an emergency. Would recommend and will be using them or their parent company Fayette County Heating and Air.

Great service and professional. Had the system looked at today and they were able to come back and repair replace everything today

On time and completed job quickly.

Very courteous and professional, fixed my problem quickly. It took maybe 10 minutes to diagnose AND replace a bad capacitor for my compressor, but it was horrendously expensive for such a small service! ($139 service call fee, $204 to change the capacitor)

Alex was very professional! Thanks.

Explained the concerns and gave us pointers on how to maintain the unit

The tub drain was very slow in draining and Christian Durbin was quick and efficient in cleaning out the drain so it drains out normally again.

Always professional and preform quality work

Brannon was very nice and knowledgeable and explained everything clearly.

Ed C. was great! Answered all of my questions to help me protect our investment in the future. Considering it's New Year's Eve and I'm sure he wanted to be home, he stayed and installed a new water heater until 8pm! Thank you, Ed! Happy Holidays to you and yours!

Very professional service person. Price almost double what we’ve paid in the past.

Trevor McDowell with his assistant, Marcus were wonderful but my ability to communicate with staff to find the appointments was stressful a few times

Very fast response, great customer service

John Marc Jourdan was highly professional and knowledgeable. I’ve dealt with Mr. Jourdan twice now and will request him again if ever I have more plumbing issues.

David did a great job. He made sure that everything was done right!

My wife and I had 2 different plumbing companies out to our house for a main drain clog. Neither of them could fix the problem. We called H20 Maestro next. They sent Ed out the same day. Ed located the clog in less than 10 minutes, had it cleared out and cleaned up in under 30 minutes and it was cheaper than all the other guys.These guys know what they're doing and they do it well.Thanks again H20 Maestro!

Mike was great! He was super responsive and very versatile in figuring out best way to fix the problem on the fly. Initially walking me through the process of stopping the leak, then was willing to stop by Lowes and grab what was necessary to fix the issue rather than doing some stop gap measure. With that level of professionalism, he had my trust when he suggested the heat pump. That was installed today with great expertise.

They analyzed issue with water heater and quickly made a decision on what needed to be done and completed it the next day.

Dependable and efficient

Super friendly and knowledgeable! Would recommend!

I am giving one star due to company trying to overcharge for a part for my sewer pump and overcharged for labor!!!!! $5,000 is way over the the top! I feel the technicians had no idea of what they were doing......moving at the speed of a turtle in order to charge unnecessary labor!! My sewer pump was repaired by a REAL professional that knew exactly what was wrong and only took 1 day to find the part needed when H2o took 3 days!! I will not use this company again and advise to others to be careful as they seem to try and take advantage of a woman!! I’m still waiting on H2o to give me a breakdown of the charges so I can find out how they came up with $5,000!! Also, the pump wasleft in my front yard......they didn’t bother to put it back which the other company did and showed me what to do until he got it repaired!!! H2o probably didn’t know what to do!!! I don’t like to feel I’m being taken advantage of but I’ve been around for a while and as soon as they told me $5,000 for a repair and labor, I immediately looked for someone else!!!DO NOT USE THIS COMPANY FOR PLUMBING REPAIRS!!!!!

We were very happy with the service we received from Charles

Kennedy Pearl is a professional worker he kept it honest the whole time and managed to get the job done in a timely manner I will be using more of his services in the future.

Our home had developed a slow drain and then no drain issue. Over two days the technician diligently worked to clear the drain. He was so kind, professional and respectful of our property. Although we had a very bad grease clog he stayed with it and was determined to correct t the problem. We have used other companies before but this company and its employees beat them all. So pleased with the service and now we have a working drain! Praise God! Thank you H2O Maestro!!!!

Mr. Marc was very punctual and curtious he looked at my problem then explained in detail the issue at hand and worked in a timely fashion and fixed the problem . I've used this company twice and I'm very impressed i highly recommend them.

My tech was professional and very personable. He not only quickly took care of my repair but also took time to give me some valuable info that will help me in the future.

Great local company they take good care of their customers

Christian Durbin, our service provider from H2O Maestro, was very professional and courteous in explaining what was involved in resolving our plumbing problem. He did an excellent and thorough job. Our issue was resolved in a very timely manner. He also made every effort to leave the work area clean. I would recommend H2O Maestro Plumbing services to others.

GREAT JOB!!! They stuck around even to help us add on AHS work to repair some drywall to our req. Super professional and helpful.

Well done - great job!

John Marc was professional, efficient and very informative. You pay more for services from H2O Maestro or Fayette Heating and Air, but for plumbing and air conditioning I am willing to pay for quality care and equipment.

I am extremely happy with their work. These guys are professional, friendly, respectful and hard working. Wonderful job!!! I can't give enough praises. Great job!!! Thank you, thank you, thank you.

Too expensive for a job of replacing two commodes and kitchen faucet, the price was approximately $1,100.00.

Had work done on our master bathroom and Jacob and Ben, from H2O did a great job on the plumbing and setting the tub and shower pan. They were informative and let us know how they were progressing as the day went on. They kept the worksite clean and safe. I would request them for any future plumbing needs we will require in the future.

Josh called in advance and told me what time he would arrive, he arrived on time, he is super polite and respectful, he wore a mask and shoe covers, he diagnosed the clog and told me what it would cost to repair, he cleared the clog and showed me that it was cleared, he left the work areas neat, and he worked steadily without interruptions. He is a very nice, hard working man who seems to enjoy his job and takes the time to explain things to clients. Really good experience! Thanks Josh!

Excellent service and professional people

We had clogged up toilet so we thought but it ended up being a root in our drainage clog. This happened the night before the ice storm was rolling in and we needed help fast. Thankfully Thursday Christian Durbin was able to come out and figure out everything. He was prompt and professional and figured it out fast with the video camera. I would definitely recommend H20 Maestro to anyone.

Plumbing gas lines, for my particular residence, was difficult and tricky. Justin did a nice job. We had an issue that he made right, which I greatly appreciated. I would recommend Justin and H20 Maestro to all my friends and family.

Fast service. Great people.

Tim and Joe were right on time and wasted no time once I explained the problems. They got the parts and fixed the problems so quickly that I had to ask twice if they were completely finished. They were friendly and professional and competent to the max. I employed H2O Maestro with this expectation and was not disappointed. And the final cost was well under what I expected.

The technician Alex Bowling was awesome! Very effective and efficient.

John Jourdan was amazing very professional and very polite you have a great employee I will recommend your company just on his knowledge and being so caring it’s nice to know there are still good people he is a very good asset to your company

The technician was very professional and pleasant. He explained all the details and got the job done in a timely manner. I know I can count on H2O Maestro.

Very fast, efficient and knowledgeable. I highly recommend.

David did an exceptional professional job, answered my questions, did not leave a mess.

Justin was professional punctual and courteous!! Reviewed my options with me! Super clean !! An asset to your company!!

Kennedy installed my ice machine quickly, efficiently, and cleanly. He did a great job.

Maestro H20 great company individuals well trained, knowledgeable and professional.

Furnace and AC replacement and installation performed efficiently and very competently. Total pleasure dealing with Shelby and Lane. Thank you!

Changes my filter and gives tips on service

Christian was very nice to work with! He solved the problem quickly and worked with us!

Christian does a wonderful job identifying and fixing the problem. He is pleasant, polite, and personable. He might be one of my favorite service professionals to have in the house.

Justin was quick and professional when detecting the leak in our home. 10/10 will use again!

Kennedy Pearl did my plumbing inspection today. He found & fixed a issue he found. He was very professional & took time to listen to what I had concerns about so that he could check them out for me. I would recommend H2O Maestro to anyone needing plumbing services-they do great work.

My technician Kennedy Pearl and his apprentice were very professional and explained exactly what needed to be done.

Very professional service

Prompt! Listened to what I needed to have done, very courteous, friendly, thorough and knowledgeable. Finished the repair in a timely matter, cleaned up after the repair was completed.

Tony was very polite and considerate. We would definetly use him again.

Brady was very knowledgeable and professional

Good communication. Arrived on time. Very professional. Neat appearance and took time to explain everything.

Teddy paid attention to details and did a great job.

Ben Williams was timely, knowledgeable, courteous, personable, professional, and thorough with installing our hot water tank. We are grateful to have hot water again.

Excellent service. I liked getting a phone call and email prior to arrival. I was very pleased with the repairs and the professionalism of the technician, Alex B. This young man was friendly, kind and just amazing. He explained everything in detail, and did a fantastic job! I definitely recommend this company!!

Highly recommend H20 Maestro for your plumbing repairs. Every step of the process is revealed. Diagnosis is clear & concise. Repairs were made in a timely manner. Questions answered to my satisfaction. Casey was our plumber & would ask for him again for any future repairs. Really happy with the
repair.

Excellent service - quick and knowledgeable tech.

Tech arrived promptly, did installation to existing toilet, gave brief overview of the work done. Professional job.

Our water heater was leaking, I called on a Saturday morning and had a new heater before dinner! Professional and kind. Cleaned up everything after he was finished!

The two plumbers were polite and worked quickly to solve our problem. They were very forty coming with the pricing and super helpful.

Best of the Best when it comes to Plumbing! A++++

Great working with these guys... did an amazing job.

Kennedy and his assistant were very competent, did the installation quickly, and was very respectful of our property. They checked everything out making sure of no leaks before they left. For any plumbng needs we recommend H2O and Kennedy Pearl in particular.

Ben was outstanding as usual. He always checks everything out, finds the problem, provides options and completes the work quickly and professionally.

Clay Loy was my technician. He was king, professional, knowledgeable and informative. Not only did he do a great job fixing my broken water line, he was an all-around nice guy!

They were on time and quick putting a new line into my kitchen.

Teddy is always Rock solid. Everything is always done in a quick efficient, professional manner. I would never hesitate to use H20 again.

Ben has been a great help. We just purchased this house and found unknown/undisclosed issues that had to be addressed. We have had the house re-piped, a toilet installed and the sewer line replaced. I chose H20 Maestro because I wanted things done professionally and correctly. I have not been disappointed. They are timely, respectful, do great work, clean everything up and wear their PPE. They also try to send you the same service person every time so they become familiar with your house, your systems and you. I highly recommend Ben and H20 Maestro.

The employee was nice, knowledgeable, and professional. The only negative would be the company doesn't apply any of the initial diagnostic fee to the services. The service fees are all added on top of the initial fee.

Very pleased with the service!

We had Kennedy Pearl as our service person..ask fir him he was awesome

Kennedy Pearl worked on a project at our house and was great! Very knowledgeable and had a great personality. Glad you all have people like him on your team.

John Mark was very professional and provided excellent service.

Super communication after service appointment was setup. Arrived on time. Service techs worked well together. Very professional. Thanks!

Experience and effort resulted in a successful service call. T Bradley showed professionalism and was very courteous. Good quality!

Ben W. was awesome! Very knowledgeable and got the job done in a timely manner. Would 100% recommend H20 Maestro to family and friends! Thanks Ben!

Jonathan Wallace was professional, efficient. Explains issues and work well.

They inspected the tub that our home inspector had misdiagnosed as leaking. They found that there was no leak.

Dawson was wonderful and helpful!!!

Adam was polite and took care of all the immediate issues with my HVAC system. I would request he come back again. He was also considerate of my home and my time.

Fantastic workmanship. Extreme care was taken when installing the new sink and faucet. So appreciate such professional work.

The service was performed by Technician Tony White who did the service very well!!

Excellent worker. Took care of the problem with no help.

Very professional and took care of my needs I have been using this company for the last 3 months and I'll keep coming back to them very professional.

Cole was great! Very polite and professional. He did a great job in a timely manner. I hope I don’t need them again but would feel comfortable knowing the job would be done right.

Simply the worst. One of their trucks #211 drove through our neighborhood like a maniac going twice the speed limit. I would not recommend these people.

Quick and efficient, professional job by Antonio. Would recommend.

I have twice hired John Marc from H20 Maestro for plumbing issues I had (garbage disposal and a leak beneath my tub). I asked for him personally the second time because he was so great the first time. First of all and perhaps most importantly he is great at what he does. He had a young apprentice with him (I'm forgetting his name--sorry!) and it was glad to know the young man was learning from a master. But John Marc also goes above and beyond: he found me a couple of coupons I wasn't aware of that saved me money on both jobs. And he's just a really pleasant and friendly person. Couldn't recommend him more highly.

Had a plumber, Christian, out to unclog a main sewer drain. After snaking as far as the snake would go, 75ft!, the drain was still clogged. Gave us the advice to have the city come out and try from their end of the line and that got it. Despite our initial problem not being resolved by our technician, we received excellent service and advice on what to do next. He even discounted the price because the issue wasn’t resolved. Would use this service again in a pinch, unless the problem is more than 75 feet down the line again ha ha.

Whenever we have plumbing issues we always call Kevin at H2O. He is over the top kind and professional. He pays great attention to detail and is always sure to protect the cleanliness of our home while he is working. We made the mistake 1 time of calling someone else hoping to get out a little cheaper. However, the only thing we got from the other company was major disappointment and a over inflated quote! We called Kevin at H2O and he came right out and took the time to do all the research before quoting the repair. H2O was $6400.00 LESS than the other company! Thanks Kevin for being a outstanding person, and outstanding at your job.

Austin was friendly and professional. Respectful of our home and did not leave any mess. He explained what the inspection of our system would cover. When he finished his work, he pointed out what might be a problem in the months to come and what to look for before it became a larger problem. Thank you.

Ben Williams was the technician that did the job at my house. He was very knowledgeable and understanding of my situation. Very pleased with the service and professionalism. Thank you Ben!

Justin was prompt and efficient. He is a shining star for the company. I am very happy with the service and would definitely recommend the company to all my friends. Keep up the great work. Thank you again.

They got rid of the garbage disposal and added pipe. They were fast efficient, friendly and professional! Excellent job!

They guy come and check by seeing only but no touch and ask money for send the code.

I would whole heartedly recommend Joshua Edenstrom at H2O Maestro for your drain cleaning needs. He was very professional, thorough, efficient and courteous during the service call. He did not leave until he was sure the job was done as best as possible (1961 plumbing...) and I was satisfied with the work. The cost for the service visit was very competitive as well. I would call Joshua again without hesitation.

Tony did an excellent job assessing the problem and coming up with a solution. The first inspection (by another plumber) recommended a fix that would have been disruptive and costly. Tony figured out another solution; one that was quick, easy and inexpensive. Also of note, Tony was polite and well groomed. Very pleased with this service!

Kennedy was efficient with his work. He does a good job and explains my options well. We will ask for him when we need a plumber.

Been client since 2015! Always preformed very well. great staff.very friendly. Also go the extra mile make sure in happy THANKS GUYS AND GALS!

We had a complete break of our sewer line just outside the foundation. The dispatcher, the initial plumber, the cameraman who pinpointed the problem, and the two who fixed it were all very professional and friendly. They made us a top priority and got our system back up and running far faster than we would have expected.

Great company to work with.

Joshua Edenstrom came to our home early this morning (Sunday) and didn’t leave until he had resolved our issue. The Condensation pipe from our AC was backed up and leaking and water covered the floor. He assessed the problem, decided on a course of action and completed the job to our complete satisfaction. Joshua is an ethical, competent, and mechanical thinking person. He was friendly and kind should I need this company in the future I will do so without hesitation and I will request Joshua.

David was very quick, very efficient, and very informative. He was a credit to your company. Yours Douglas Webb.

John took care of the issue and thoroughly explained everything to me. I only use Fayette Heating and Air for all my plumbing and HVAC needs. Always the best response times and service.

great job great person that did the work!!

I've waffled on just how many stars to give this company, because I believe they will behave shadily if the opportunity arrives. The plumbers that showed behaved professionally, however they were certainly looking to capitalize on a situation of ignorance.If you are unaware of many very simple fixes any homeowner should know, they will charge you exorbitant amounts for minutes of work.They wanted to charge:$360 to replace a shower head. (A 5-minute job)$150 to adjust a toilet that runs occasionally (a 5-minute fix)$384 to replace a leaky faucet. (Arguably genuine plumbing work)Our circ*mstances ended up that I was unaware of the work my wife had ordered. Poor communication on our part.However, they knew the work being asked was menial to most anyone and were overcharging dramatic prices for simple work.Luckily, I intercepted the exchange and denied the work.The plumbers themselves were extremely professional, but as soon as I rounded the corner to figure out what was going on, their demeanor changed. They knew what they were asking was trying to capitalize on someone else's ignorance. So be aware, if you have simple work and just don't understand how to do it, they will try to take you for a ride.

We consistently have great service from Kennedy with H20 Maestro Plumbing! Thanks for speedy, efficient service!

Repaired sump pump.Alex was very courteous and professional. He arrived early and completed the work in a timely manner. The next time I am in need of plumbing service, I am definitely going to request him.

My experience with Joshua was excellent this evening! He was professional, friendly and on time . He explained everything he recommended before he moved forward and educated me on a couple of issues as well.

Had a leak under the sink in the kitchen. Clay showed up on time. He was very friendly and professional and had the issue fixed in about 45 minutes. Excellent service!

Great work, courteous, professional and productive.

Joshua did a great job replacing plumbing and this time Casey was very helpful in troubleshooting a water heater issue. Great service and quality/value.

We are Comfy Club members and had an appointment today for both plumbing check and a heating check. The heating check went fine. The plumbing did not go well as they did not show up. Made these appointments about 2 weeks ago, since we would be off work. Well got the email of what should of been H2O tech on the way. When I read it, it read hvac tech not plumbing tech. We called and asked about why tech's profile read hvac and she said not sure how it could of happened double booked hvac no plumbing. The only thing they could do was reschedule for later in the week. Their screw up. We have to work so that is not an option. They should of made tech available to come today as confirmation email said.

After every drain in our house backed up at the same time, I figured we had a clogged sewer line. We tried to contact our local plumber with no success so we called H2O Maestro as I’d seen their trucks in our area. After careful diagnosis Josh determined that our cast iron sewer line had been infiltrated by tree roots and required complete replacement. Also, the line ran under our front porch which would pretty much need to be demolished to access the segment of the line primarily at fault. Just about worst case scenario. To his credit, Josh determined they could reroute a new sewer line to spare our porch and add new clean outs at both ends of the new line to enable easier future servicing. After much thought we decided we had little choice but to proceed with his plan.After a few days, the excavation crew arrived at our home to commence work. I was expecting a lot of questions regarding where this is and what that was and so forth, but Alex and his partner introduced themselves and got right to task. In about 7 hours the old line was fully excavated, the old iron pipe removed - which was in abysmal condition, and brand new PVC line completely installed and awaiting local inspection. We have a relatively small crawl space which I thought may have been somewhat of a problem running a new line through but these men simply took care of business without a single problem. The following day, Alex came back for the inspection. Afterwards he backfilled the trench, laid down grass seed and hay, and our home now has a fully functional plumbing system once again.Concluding this review, unless you have the skill set and experience to do this sort of work yourself, there’s nothing inexpensive concerning plumbing work. I will state that H2O Maestro’s competence, courtesy, and professionalism softened the sting of the expense a lot. These people really seemed to care about our satisfaction and we’re very grateful for their work.

Excellent service by Chris Durbin who worked very hard to clear a clogged drain for us. He was prompt and courteous and the bill was very reasonable. We have used H20 Maestro twice now and Fayette Heating and Air. We appreciate their good service and the fact that they will come any time.

Kevin was great! Professional, prompt, and quick about his estimate. I recommend H2O Maestro and Kevin.

Tony and his coworker did a fine job. They did quality work and ignored the bad weather. They were professional and courteous.

Ben W. from H2O Maestro just completed a great repair for us. Super professional and respectful. Explained the situation and the options for repairs simply so I could understand clearly. Located which pipe was leaking and repairs were completed in half a day and we did not have to jack hammer up the floor. We will be calling these guys again if we have the need!

Excellent service. The plumber CHRIS and his backup delivered fantastic service, showed us the issue, reconfigured the badly constructed pipe design, and explained the issue and answered all questions. Professional in every way. Get it done right with Maestro!

Installed a new heat pump inside & out. Wonderful to work with! Answered every question. Explained what they were doing.
Loved the job they did for me!

my service was great

Fast, efficient pleasant professional. Explained what they did. Got their work done in half the time I thought it would take. Enjoyable experience will use again!

Great experience with plumbers. Worked diligently to repair leak & answered all my questions & concerns . Definitely recommend the company & especially Mike.

Brannon was very helpful and did a good job.

Ben did an amazing job.
Thank you!!

Mr. Williams very professional and friendly, did a super job and was very helpful with suggestions. In the future I would like to have him for all my calls if possible.

They were professional and courteous and responded in a timely manner. I would recommend them to others.

Tech did a great job with the service, and would recommend the company!

They are always responsive when contacted, prompt and courteous service!

We had a clog in between our kitchen sink and laundry room and I couldn't resolve it myself. I called H2O Maestro and our technician Christian worked diligently to resolve our issue. He was clean cut and professional and did an excellent job. I highly recommend this company and Christian.

Charlie and his assistant worked tirelessly from 8:00 am till 6:15 pm to install and connect the generator. Working in the dark created many challenges but they overcame all issues. I commend them on their work ethic and professionalism.

Our water heater died on Monday and Brian came out late that night to diagnose the situation. Brian, Kennedy, and Zachary got a new heater installed Wednesday afternoon despite how busy they were. Thanks for saving us during the cold winter!!

David was great, very efficient and knowledgable. We would ask for him again.

Experienced tech. Good to have combined with Fayette HVAC.

Mike was great! He was quick and efficient, very thorough. He was able to fix our leak at the lowest possible cost. 10/10 would recommend and hire again!

The technician was outstanding - on time, courteous and efficient. He clearly explained needed services up front and completely additional work requested while on site.

Ben was competent, explained the process well,and completed the job quickly and with excellent results.

John did a great job installing whole home water filtration system. Definitely recommend H2O

Had a leaking toilet. H2O Maestro came in and corrected the issue. Installed a new seal and putting our old toilet back in. Quick and efficient. Very pleased so far.

Quick thorough work and very knowledgeable

Superb quality of workmanship. You get more than what you pay for.

John actually called to see if we were available earlier than are scheduled time frame. Fortunately it was a simple fix for now and gave us a quote for a replacement in the future. Very nice and service was affordable especially for a weekend call. We appreciated it, thank you!

Would give no stars if possible. Their heating and air is reasonable, however their plumbing services are not worth the time of day. The Plumber Kevin Pearl as rude, tried to charge me $700 to snake a drain, and left plumbing disassembled before leaving. I will not be allowing these people back into my home, I would recommend that you don't either. If you need a good plumber in the Lexington area, try roto-rooter, or literally anyone else.In response to the owner:Your technician had done no work, I informed him of where the clog was and that it just needed to be snaked out. He asked if I was on septic or sewer, I told him that I believed I was on City Sewer as I pay a lex serve bill, your technician, Kevin, believed I was on a septic system and after briefly searching with him, concluded that we could find no clean out valve, and that we were unsure of how the sewage was hooked up. We walked back into the garage, and at this point my electrician, who was there to service my generator arrived, so I excused my self to get him started, when I returned, Kevin handed me an ipad and asked me to sign it. At no point did he explain what this signature was for, or explain to me any of the costs involved. However after arriving on the next screen I saw a charge of $139 service charge, and a charge of $658 for snaking a drain. Upon seeing that, I questioned the charge, in the process of questioning him about the charge, he became quite short, and rude. At that point I asked him to leave, at first he simply stood there, he then tried to sell me on the comfy club (again), I then dissented and insisted this time that he leave, he then very rudely demanded the diagnostic fee, and if you will send me a bill for that I will be happy to pay it, however, having asked him to leave several times at this point I simply wanted this particular person gone, so I told him I wasn't paying him anything, at which point he reluctantly began to leave. He however then turned around and started demanding that allow him to finish work I had seen no evidence of him having started, and upon asking a secondary plumbing service, I was informed that there appeared to be no incomplete or disassembled work.In, summation, I believe $658 to be far to much for almost any amount of residential snaking, and since no work had been started on this charge, and this charge was in no way explained to me, I do not believe I should be responsible for it. The $139 diagnostic fee on the other hand while I do believe there to have been any diagnostic work done, as he didn't tell me anything I didn't tell him, I did agree to pay it when I requested your service over the phone, and if you'll snail mail or email me an invoice I'll happily pay that.Thank you for you time,Davis Meade

Quick and efficient. Fixed on the first trip. Trevor was great. I wouldn’t hesitate to contact them again for future plumbing needs.

Kennedy has become my go to plumber. It’s a secure feeling to know that I can count on him for fast, courteous, and dependable service. He is a real asset to your company!!

Kennedy Pearl did an excellent job. He is very personable and it was a pleasure to have him in our home. We recommend him if you have a plumbing need.

Kennedy was on time, professional, and funny! There was an issue with the new toilet after initial installation. Kennedy and his assistant stayed until it was resolved and assured us that he would come back, if needed.

Nick came on time, very polite and immediately installed new furnace/AC filter.

Trevor was extremely polite, helpful and explained what he was doing every step of the way. He provided very good service.

Josh was very thorough in analyzing the problem and explaining the solution.

Great service with a very professional technician. Very pleased with this company and will use them again in the future.

These folks have done all of my plumbing and I have never been disappointed.

Kennedy Pearl is very professional and always does a great job. He is also very personable and friendly. Thanks, Kennedy!!

Ed Cotterell is a fine plumber - certain'y knows his way around a hot water heater. Prompt, professional & courteous service, too. I would like to always have Ed to service the plumbing issues in my house!I appreciate the weekend rates not being any higher, too!

Removed old toilets and installed 3 ADA compliant toilets.

Casey did a great job! He was helpful in explaining what he was doing.

Got a quote so will make a decision!

Justin did a great job! Cleaned up and left it better than before. Very professional!

Had an emergency pipe burst in the middle of the night. Called and requested and emergency service. Justin called me within 10-15 minutes and was available to assist with my situation. Was very helpful, informative and took time to look over other issues that I requested. Great customer service, very flexible and was very happy with the person whom I spoke with requesting an emergency appointment. Thank you very much! Will work with them again.

I had a great experience. The technician was on-time, knowledgable and professional. I needed a new fill valve system. He got it done and the price was very reasonable. I'll call Maestro again if I need help.

Jacob Ginter was the plumber who installed our new water heater and he couldn't have been more courteous and professional. We discussed the options as to whether to just repair the old one or replace it and we both agreed it was better to just replace it. I never felt any pressure from Jacob. I would highly recommend him for any job.

Jared was very prompt and did a fantastic job installing the hot water tank.

Until now I would rate the company 5 stars. In the past 2 years they have put in a new heating and air conditioning unit, a new water heater, came back and detected a gas leak after the water heater installation, unplugged many drains because of our old pipes. That is where the problem begins.Our pipes are original and nearly 60 years old, and it was suggested we replace them. Technician Brandon told me he would cut out the old main line out but would not replace all of it because he'd have to jackhammer the concrete in the basem*nt to do so. That sounded reasonable enough and I agreed to do that. He also said he might need to cut into the wall in the bathroom behind the vanity to replace a pipe. I said that would also be okay.They sent Tony to do the work a week and a half later. Tony says he cannot handle the big pipe and would not cut into the wall and we would end up with a random pipe sticking out in our bathroom. I'm sorry, but I don't have any pipes sticking out now, why would I want them to after replacing just because you don't want to do the work another technician said they would. So I called and told the company to have someone other than Tony work on the house because he either cannot do the work Brandon said he could do or does not want to do it. They tell Tony he is free to go, and he leaves WITH THE WATER STILL OFF AND SOME PIPES CUT. That is terrible service. Just because you cannot do a job, you do not leave a customer completely without water - you patch up whatever you did, turn the water back on, and let someone else take over where you are not skilled enough.I've been a comfy club member for years and didn't thousands with the company for both their heating and cooling business as well as plumbing. Never again. Highly recommend shopping around and not using this place.Edit: Changing review. The new team that came out is better. There has been miscommunication between the parent company and the different teams that have been out. Some things were not relayed appropriately, which would have made things go smoother. I've experienced better, but it has been an improvement.

Ed did a nice job. Very instructive on what needed to be done. Fixed the faucet and is working on solutions to the toilet. Arrived on time and worked efficiently throughout the appointment.

John Marc was thorough and communicated clearly on the issue, the remedy, and the cost. He was very willing to return should there be any other issues and he was extremely pleasant to work with.

Tony came to our home today for our plumbing issues, no water pressure in kitchen and broken toilet. Tony checked both problems, and fixed the toilet. We will tackle the kitchen issue. Thank you Tony.

Did a great job.

Excellent price and service, very efficient.

Diagnosed the problem and went to work correcting the problem. Corrected the problem better than new. This is why I use H2O. Gave me the solution to any future problems.

He was very professional no complaints

Ed did a great job! Ed is easy-going and personable as well as being a great plumber.

Kennedy was great. Worked hard, resolved the problem, and was really friendly as well. Terrific!

The plumber, Clay, was excellent. He knew his job and wanted to do his best for me! The times I have used H2O, I've been very impressed with your technicians and the pricing.

They did a remodel of my master bathroom. They showed up on time every day, listened to my design wishes and the results were great! Their teamwork made the job seem effortlessly. I told them what I wanted they made it happen. Also, they installed a whole house water softener and filtration system in a day. They work together very well to make sure everything is done correctly.

Jacob was very professional and friendly. He explained everything in detail that he was doing. He also discovered that my water pressure was way too high and installed a pressure gauge, which I was very thankful he discovered. He took his time and the most important thing is that he cleaned everything up as though he had never been working in my home.Super efficient! Highly recommend.

Brandon was on time and did a great job. He above and beyond to insure our toilet was working great. Thank you

Casey was great. He was very professional and helpful. He took the time to outline as all his concerns and answered my many questions. We will be using them again in the future (hopefully nothing too soon!).

Mike Farrar was friendly and Professional. Kitchen sink was not draining and the faucet was leaking. In no time everything was fixed. I was very please with the overall experience.

Joshua was extremely professional and takes pride in his work. He called prior to the appointment giving an estimated time of arrival. Will definitely be a return customer.

Very educated and skilled. Very conscientious to keep home clean. Good communication.

Jacob did a complete maintenance check of my condo's plumbing. He was courteous professional (always wearing a mask) and did not try to sell up. He mentioned the items that I should address. I decided to go ahead with having my water heater flushed out since the quote was very reasonable. For me, trusting that the repairman is up front & honest is huge.

Serviceman Mike F. was very courteous and helpful. My issue was solved in a timely manner.

My water heater busted and i was told to contact a plumbing company by the restoration contractor that was hired by our insurance company to stop the leak from the water heater. I turned off the water to the house as well as the separate shut off valve to the water heater. I contacted H2O maestro. They came quickly and told me that draining the water heater tank would fix the leak. They charged $110 to drain the tank and to turn the water to the house back on. Not even 20 hours later I have a pool of water under the water heater again, that is now seeping into other rooms. I called h20 maestro to come back to fix what they should have done the first day (which is to stop the leak) and now they say it will be an additional charge at least $200 on top of the charge from the prior day. What a great way to lose business. Luckily I’m only out $110 on this company. I almost had them install a water heater which they were going to charge $1899. If they can’t warranty a simple service call I’m afraid to see what they would warranty on a unit they installed. They made no attempt to make things right even though they are the ones who turned my water back on when it was off! I don’t know what was a bigger waste my time or my money!

Routine Comfy Club Service check.

Disposal Replacement

H20 Maestro was very helpful, and responded immediately to my call for help. Beverly was very polite and friendly, and set up for an immediate appointment for us. Alex Bowling is an extremely efficient and proficient Plumber. He is also polite and fun to talk with. He kept me informed every step of the way.

David was fantastic! Prompt, friendly, and fixed our problem quickly! Highly recommend.

Friendly, on time, professional.

John explained to me what was causing the problem I was having with the shower, and what could be done to resolve it. He explained the process and even showed me what I could do to avoid the issue in the future. Very courteous, thorough and prompt. Reasonable price. I will definitely use this company in the future if I have any other plumbing problems.

Clay installed a pressure reducing valve. He was very proficient and the finished job was professionally done. Thanks Clay

Ben came out during an emergency late at night because I could not get the hot water to turn off from my washing machine. It kept running. He gave excellent service and was very professional. I appreciate his kindness very much!

H20 Maestro responded to my needs so quickly! They were courteous, understanding and respectful of my privacy. They wore masks and were careful not to track mud into my house. They tried hard not to mess up my yard too much, although in the end it was unavoidable. Afterwards, they put down hay. In order to dig, they had to bring in large equipment hat wouldn't fit through my gate, so they had to take down my fence but thy put it back up with care, even sturdier than before! My sewer line was disconnected deep underground and evidently had been for a long time. I expected all of that work to cost a lot of money. It wasn't as bad as I thought. I highly recommend H20 Maestro. Ask for Alex!Time for a quick favor?Reviews are so important for our business. Please take a moment to share a few words about your experience - comments are greatly appreciated!  Feedback copied to clipboard. Please select the review site of your choice below.  Copy feedback to clipboardUserKimberly Kincaid★ ★ ★ ★ ★H20 Maestro responded to my needs so quickly! They were courteous, understanding and respectful of my privacy. They wore masks and were careful not to track mud into my house. They tried hard not to mess up my yard too much, although in the end it was unavoidable. Afterwards, they put down hay. In order to dig, they had to bring in large equipment that wouldn't fit through my gate, so they had to take down my fence but they put it back up with care, even sturdier than before! My sewer line was disconnected deep underground and evidently had been for a long time. I expected all of that work to cost a lot of money. It wasn't nearly as bad as I thought. I highly recommend H20 Maestro. Ask for Alex!Post My Review on Google Recommend on FacebookCompleteH20 Maestro PlumbingImg-pbl

This is the second time Joshua at H2O has serviced my home, and I couldn't be more pleased. He called prior to arrival to discuss my issue and arrived on time. He took all the appropriate safety and cleanliness measures and found the problem very quickly. He also made numerous tests to be sure all was working. I'd highly recommend H2O. Thank you.

Dakota was Honest , and provided quality work.

They came out to fix a clog, charging $600 to snake a drain.Took 30 minutes.Next day drain still clogged,came out and suggested we poor dish soap down to resolve. While attempts to unclog did nothing but break a seal on the sink,it was not leaking until plumber comes,leaking after they left.said it would cost to fix an issue they caused.so we spent $600 dollars to have a leaking sink and a still clogged drain.No issues have been resolved.will update if it changes

I have texted Chris with about the matter.

We had a plumbing leak, call this morning and a little over 2 hours later John Marc showed up! He was professional, courteous and very efficient. I recommend Fayette and H2O Maestro to EVERYONE.

Tony was friendly and knowledgeable. Would recommend him.

The guys came and got right to work. They were done in no time. Courteous and efficient. Great service.

Our plumber, John Marc Jourdan, was awesome! Arrived early in the 4 hour window I was given and had a mask, gloves and booties on to help us feel a little safer during COVID (plus, we don’t wear shoes in our house, so it was a nice gesture). We had two issues and he fixed them quickly and confidently. I’m going to use H2O Maestro for all of my plumbing and HVAC services going forward.

Very courtious, professional, exceptional customer service. I would definitely recommend David and use him in the future. Thanks again!

Exceptional work performed, very professional and complete, very satisfied, thanks Mr. Hughes and the other young fellow!

Justin Egan is one of the best, if not the best, plumbers we have had working on our plumbing. We had a main water shut off valve that needed replacing. He explained what he was going to do, went about his business, and completed it to our satisfaction. Upon completion of installation, he had us turn and off the new valve which worked perfectly. Hats off to a knowledgeable and professional plumber.

Went into crawlspace and identified four(4) significant leaks. Gave prompt estimate for repair and performed work efficiently. Was very relieved.

The service provider who came to our house was professional, knowledgeable, friendly and careful in his diagnosis of the problem and the repairs he undertook. He stuck around so we could test the drain several times before he left. He was simply terrific. I will always call H2O Maestro first for any plumbing issues we have as their work is terrific and the history we have with them is solid.

Courteous and efficient. Pleased with the finished result!

I would highly recommend H2O for all of your needs. This is a top 10 company that should be on everyone's radar.

Very professional, efficient and the price was reasonable. Will highly recommend H2O and Jared and DJ.

Theodore Bradley has been out to my home recently to help with some issues and I can’t say enough positive things about him.

Very nice technician, very thorough and made sure I was satisfied.

Trampis Porter was efficient in repairing our HVAC on a Sunday evening just as weather was becoming cooler. Trampis was courteous and professional.

Was on time and friendly. Knew what he was doing and had my ac / heatpump fixed in a few minutes. I would recommend Rick to anyone. at fayette heating and air.

Acted very professional yet friendly. Explained what was additionally wrong and how he would fix the problem. Talked very highly about the company and their warranties. Encouraged me to call if there were any problems.

David explained everything very well and did a great job of taking care of the problem. He is a very good representative of his company!
Tim Flynn

Had 3 bathromms remodeled. Ben and his crew(Kyle & Marcus) gave notice when they would arrive every day. They cleaned up at the end of the day and never left a mess that we needed to go around!! But most importantly, Ben made sure that quality and attention to detail was built into their work every day when it came to vanity, sink/shower faucets, shower/ tub and flooring installations!! When the work was completed, I had high confidence in the workman ship and would not hesitate to use Ben/ FH&A again for any type of bath remodel in the furture...Thanks again Ben/FH&A!!!

Super service. Very courteous and professional. Found the issue and was able to repair the part and saved me from having to buy a new expensive faucet!

Joshua was great! He came early, was knowledge, polite, and honest. I'll definitely use H2O Maestro again! Highly-recommended!

H2O installed the gas line for my generic generator, If i had not gotten the generator i would have not known i had a gas leak at my meter, I'm not sure how long it has been leaking but Trevor Kemplin found the problem and i am very Grateful to H2O AND FAYETTE HEATING AND AIR.

Mike Farrar and Trevor repaired an under concrete slab water leak for us. Their quote for the work was reasonable and the price I paid matched the quote exactly upon completion. This was a massive undertaking that involved cutting a trench into our concrete slab to reroute and repair our water service. The job was performed in a professional and courteous manner and the water lines looked like a new construction installation. This major project was completed in 2 days and our water works perfectly now. We were extremely pleased with Mike and Trevor and would highly recommend H2O Maestro as a result of their services.

Quality items and great workmanship. Sales person ,Matt Combs awesome !

Everything went well. Serviceman was polite and knowledgeable. Thankyou

Clay was very thorough and great to work with. He went out of his way to make sure everything was fixed and running correctly. Highly recommend!

The guy's name was Brannon, he did an awesome job, you all should be proud of him, he interacts well with the customer, knowledgeable about what he was doing, explained everything before he started, and replaced the fixture in a timely manner.

Casey was on time and got the job done quickly. Very professional.

Ed was great. We really appreciated his positive outlook on life.

Simple annual plumbing check. However, for the second year in a row, the tankless hot water heater system was not marked on the service so a return trip was needed in order to have it cleaned. And apparently it was dirty, even though last year's service person told us it would only need to be cleaned on alternate years and it had been. Either way, it would be wonderful if H20Maestro would make a note that we do have a tankless and send the appropriate descaler/cleaner solution with the service personnel. It saves us from duplicating appointments. As for the service person, he was professional, courteous and on time.

very proffessional. was able to get the job done quickly and correctly.

Ed C. is competent and efficient. This man of highest integrity is ready to tackle any challenge. I very much appreciated his punctuality and professionalism. In a matter of hours, he replaced our 50-gallon water heater, an old sump pump and two outdoor hose faucets (which required some indoor work, too). Yes, he was called in for the water heater but, as directed by my husband, checked both sump pumps and deemed one non-functional/requiring replacement. Sure enough, it was the oldest sump pump. We were alerted by a neighbor that one of our exterior hose faucets had a steady of stream of water coming out even though it was shut off. For the sake of updating old plumbing, my husband gave the go ahead to have them both replaced. I would be remiss if I failed to mention that Ed C. is a resource for professional advice! You cannot do any better than to have this man assist you. Trustworthy! Highly skilled! Knowledgeable! God bless you, Ed!

Joshua and his apprentice Kyle were both professional and extremely helpful in answering my questions and Joshua was able to accommodate additional work that I requested beyond installing a new water heater. It was apparent that it was important to him to do the best job possible in everything that was done at my home that day even though that required that he work well into the evening to complete the job. He is an excellent employee and I plan to request him for any future plumbing work and/or annual plumbing inspections.

THE PLUMBER I HAD WAS AWESOME HE WAS VERY PROFESSIONAL AND HONEST VERY NICE YOUNG MAN VERY PLEASANT TO TALK WITH THANK YOU JOHN MARC JOURDAN GOD BLESS YOU AND YOUR FAMILY

Thanks to Tony White for his work. He was very easy to work with and explained everything he did. He is an excellent plumber and very professional. Very clean and neat.

We had several plumbing issues to be addressed both in the kitchen & bathroom. Patrice did an excellent job fixing all of them. She was courteous, prompt and completed the jobs in a timely manner. We were very pleased with her work & work ethic.

So far I've had a good experience with this company. Technicians are professional and helpful. I recommend giving H20 Maestro a try. Kennedy Pearl did a great plumbing job and was a nice down to earth person.

Clay, please have your company send a written receipt to us which we need for our rental account

Jared was very communicative, professional and did a fantastic job.

great people to do business with

Very friendly, knowledgeable & efficient. His assistant was also knowledgeable & friendly.

I made an appointment to service my tankless water heater. It's working fine, just needs to be cleaned. When I made the appt., I was told that the service would be $139. When the guys arrived to service it, they told me it would be $389. They said the $139 is a diagnostic fee only. I sent them away and called the office. I was transferred to Daniel, QA. He was extremely rude and told me not to interrupt him. I hung up. I would not recommend this company.

I initially had an unsatisfactory experience with one of the technicians that came to my home. Thankfully they have a general manager that cares about his business and customers. Kevin Pearl promptly addressed my concerns with the technician and overall experience. He was very professional and followed thru with actionable steps to correct my concerns and retain my business. This is what customer service should be in all businesses.

I appreciate the friendly, helpful nature of the the H2O staff I've interacted with over the years. I had the pleasure of having Kennedy perform the wellness check on my home this year. I appreciated that he was thorough and took time to answer all my questions. I was interested in the Moen Flo unit for peace of mind. Kennedy was able to work to schedule the installation for the following day. Great experience! I'll request his support in the future!

Jared Stewart did a great job.

Tony was great - he let us know what was going on and helped us feel much better when we were in a panic. He was in and out in 3 hours to install the new water heater.

Teddy was very professional, friendly & informative ! He quickly discovered the cause of the leak ( a drill hole in the pipe) and replaced the pipe in record time & made some improvements as well by adding a trap we can access to help drain the pipe in the future. Very happy with the job they did & would recommend them to family & friends.

He checked everything and no issues found

Fayette Heating and Air sent plumber Travis Bugg to my home today to give me an estimate on some plumbing work. Travis was extremely knowledgeable and patient with his explanations for solutions to my plumbing issues. He was professional and eager to find a solution that would be a perfect fit for my situation. Because Travis listened so carefully to my concerns, and answered them so thoroughly, I have a high level of trust for his ability to do an excellent job on the plumbing in my home. I definitely recommend that anyone in the need of a plumber call Fayette Heating and Air. From my experience today, anyone would be fortunate if the plumber they send is Mr. Bugg.

The job I needed done was to turn off the water to the kitchen sink, he came in and did his job, he was friendly, courteous, and knowledgeable.

Plumber arrived within scheduled time. He was very nice and friendly. He installed water hammers and WE thought the problem was fixed. However I am still having a problem. I have not contacted the company again yet.

I had a nightmare of a time with my plumbing/sewer and luckily Joshua came to my rescue, he was just as nice and polite and very easy to talk to, he fixed my issue and I couldn't be more grateful to him. He was super professional and he worked really hard and he didn't stop until the job was done. And he even showed up early.

Clay is a very personable and highly skilled young man. He quickly assessed the problem and repaired the leak. He was very respectful of my home and cleaned up the small mess he created doing the job. He arrived with all of the tools and parts needed for the repair.

Ed Cotterell was our plumber. He is very knowledgeable about all things plumb. Very pleasant personality. Extremely competent. Ed is our go to guy. Thanks for all you do.

Cleared my drain with a minimum of fuss. Our plumber (Jared McIntyre) was friendly, knowledgeable and very efficient.

Teddy was great. Informed us on each step of the process and why behind it for our understanding! Answered all questions we had and put us at ease with the situation.The phone call went well also. The lady was polite, encouraging, and worked to get us in asap!

Kennedy came for our annual plumbing check up. He was great replacing our toilet and fixing faucet. Very professional and friendly.

David Hughes and Logan Courtney explained all of their work in great detail!

Technicians always give straight talk and advice.

John Marc was wonderful! Very knowledgeable, professional, and high quality work!

You did a great job! Thanks Mike for everything!

Hot water heater went out. I set up appointment. Tech called back immediately. I shared code with him. He told me over phone that his repair would not work and I needed a new water heater. I said i lived by Lowes and he said pick it up and replace it on Saturday morning at 8 am appointment. He called and said on way and i said I will have it when you arrive. A different tech showed up and said they did no install other water heaters but, called a manager and said they would make an exception and John was very polite and did great. My issue is they charged me $900 for a little over an hour labor to install and ask me what I wanted to do with the old one as it was just a gas valve hat went out? Yes, I feel taken advantage of as it was a weekend and we had no hot water. I would be cautious of this company. Selling you things you do not need and $500 to $900 an hour seems pretty excessive. Live and learn. However i have hot water

Ed Cotterell with H2O Maestro arrived on time and was both friendly and professional. He quickly assessed my problem, explained my options, and then carried out the work efficiently and completely. I would definitely recommend Ed Cotterell/H2O Maestro for any plumbing issues.

I always appreciate the response timeliness when we are having an issue with our geothermal. James is excellent and knows our system well.

My geothermal unit started flashing the 'needs service' warning, and I was able to get an appointment the same day. The service technician, Dakota Tedder, called ahead and arrived earlier than originally scheduled. He resolved the problem promptly at a fair price.

The service provided was installing a T on an existing gas line for a new dual fuel HVAC system

Ted was outstanding. Highly knowledgeable. Great service. David and Peter were outstanding.

Christian was very professional and explained to me what the problem was... highly recommended !!!!!

Good job done but it was extremely expensive for my budget!!

Plumed the 3/4” gas line for my LP Whole Home Generac Generator! Great quality and will look forward to a future with this company!!

Brannon McLarney came here after 4:00 p.m. on time. He wore his shoe cover and used his good skills to put a pail under each of the existing two humidifier soft water filters if the water comes out unexpecting by pressure. Lastly, he replaced the new ones afterward. This is his simple replacement job for me.

Very pleasant to work with. Will definitely use again for H2O needs

Outstanding service very professionally done!!

I will be using him again this Springs !
Excellent work!

Prompt and timely response. Solved our issue.

Clay arrived quickly and diagnosed the problem. He cleaned up the leak and fixed the issue. Definitely will call them again.

Agent was on-time and communicated everything that he was doing. He was very professional.

Response time is incredible. We once had a sudden leak and they were here in 15 minutes. They get the situation done and done right. Couldn't ask for better service.

I had a water leak issue Saturday night and Alex and his company responded to my request for emergency service. Alex was very professional in working with me and figuring out a game plan to address the issue. Turned out it was some pipe fittings at the base of the water heating failing that was leaking. We got that problem taken care of that night and then he came back to replace the piping and then to install a new water heater. It was 10 years old and I didn't want to end up with a nightmare emergency one day with it failing on me and causing a bigger problem than what I just had. He and his helper Trevor were both professional and efficient today when replacing the hot water heater and I am a happy customer.

I have had a variety of issues that I have called on for help from H2O Maestro and Fayette Heating and Air. I have found the technicians very knowledgeable, hard-working, professional, and courteous. They all have performed their services to my complete satisfaction.Belonging to the Comfy Club has saved me a lot of money!Thanks to all of you!Mary

amazing professional service

Joshua Edenstrom did an outstanding job on our whole-house plumbing inspection. He was very professional and thorough. Great representative of this company.

Brady Madden was a very polite young man who fixed our ac this evening. We are very grateful he came early! He was great! Give him a raise!!

Very quick and friendly!

Jacob did an excellent job putting in our faucet.

Very professional and personable!

Technician Joseph Wiesenberger was excellent. Thank you.

Had a clogged up drain causing overflow flooding. The technician came on a Sunday to help me. Very professional and timely.

I was impressed with our plumber's consideration and approachability.

Came to service my whole house generator. Very good service and very nice folks.

Teddy was the technician who came to do my annual plumbing inspection. He was very thorough! He explained everything to me, offered numerous options to improve water pressure, etc. He was very professional and friendly which I really appreciated!

John was extremely helpful and did an amazing job in a very efficient manner. So please with his work,

Had Ben redo 2 different bathrooms. Delays occurred and the company made things right and provided us with 2 bathrooms we are super happy with. They made sure everything was done correctly and cleaned up after themselves each day.

Alex was on time and very respectful.

Guys very professional ran a gas line to put in a genrac. Good job..

Mike Farra installed new hot water heater on same day he was called out for repair. No problems and everything was taken care of in a timely manner. Mike was a pleasure to deal with. I would use him again.

They solved my issue on the first visit to my home. Repair was done quickly and professionally.

John was friendly and here when he said he would be (even early once). Once he determined what needed to be done he was Speedy Gonzalez. I was very surprised and pleased with how quickly he worked. I highly recommend John.

Jacob did a great job diagnosing the problem with the water heater, locating a replacement part in Lexington, and replacing the non functioning thermostat. Would have been a cold Christmas without his hard work.

Technicians were efficient, knowledgeable, professional and courteous.

Ben came in and checked everything to do with the water system. He was professional and I felt very comfortable with his assessment.

Quick response and quick work. Only problem seemed to be a little high in cost. Men were nice and professional.

Kennedy Pearl and Teddy did a great job of unclogging my plumbing and find out the source of a water leak. They also repaired a faulty water line. Used them in the past and will continue to use them for future plumbing needs. Very reliable.

After John Mark was here and showed us this Flow Tech Descaler System we had him come back and install it in our home due to the hard water around here. He was very professional and never pushed us to buy anything, just gave the info and showed us how it works and let us think about it. We have always used Fayette Heating & Air/ H2O Maestro and never had a Bad experience. I Highly Recommend them.

John was attentive to our needs and our time. After scheduling 2 different installs that got cancelled he kept at it to find a water heater for us and got it installed

Davis Hughes and his coworker were excellent. Showed up exactly when they said they would and started working without issues. They were very considerate regarding our system, kitchen and stove and went above and beyond. My husband is currently unable to get up or down to do work and they truly helped us to get everything going for us. We will absolutely continue to use H2O maestro!

Responsive, friendly and effective service. Highly recommend.

They were very quick to respond. Water heater was leaking when I got home and a couple hours later they were at my house with a new hot water heater. My only issue now is my hot water is brown, but cold is clear. Update found the problem. The expansion tank bladder had busted. The tank was full of rusty sludge. Replaced it in 30 minutes and water is clearing up.

Prices are a little high, but plumber (Jacob) was very helpful, knowledgeable, and quick in resolving the issue. Same day service was also appreciated. Would use again.

Showed up at expected time, had correct parts, and repaired the broken faucet .

Adam Lupher is an angel! He came into my home as an emergency call and totally showed me things that were BLATANTLY overlooked by previous employees from Fayette Heating and Air. Kudos to you Adam for being the real stand up guy!! Thank you for helping where you could! You're the REAL MVP and your integrity is greatly appreciated!

Ben did a great job!..explained everything and consulted regarding my aging water heater and possible bathroom renovation. He is very knowledgeable and articulate.

The driver of one of their cars was on their phone the whole way down Man O' War and threw trash and cigarettes out the window.

Teddy did a great job today. He was very professional and explained options. We will definitely request him for any future jobs.

Great guys very personable and respectful.

Ed was efficient, knowledgeable and friendly. He did a great job for us.

Michael Honican was quick, professional, and extremely nice. Solved our drain issues and went above and beyond. Would recommend.

Kennedy Pearl provided excellent service today!

They were awesome

Gave me estimate for tankless H20 heater
Yes

The technicians are knowledgeable, courteous and professional at all times. I recommend to anyone who needs a plumber.

David Hughes replaced our undermount bathroom sink. Most people said the sink couldn't be removed without breaking the counter top but he was very careful and got the sink out with no problem. We are so grateful for the wonderful job he did.

These guys are a little more expensive than others I’ve talked to, BUT they will actually show up and they will actually do the job right. I’ve had too many bad experiences with others. I highly recommend them and I highly recommend being a Comfy Plus Member. You will not be disappointed!

I was very pleased with Maestro. I called at 5 PM in a bit of a panic due to a water leak in my bathroom faucet which caused me to have to shut my water off. The friendly call taker was assuring and very understanding. She was able to dispatch Trevor to help me out. Within 2 hours Trevor arrived and was very friendly and helpful. He was able to cap my waterline in the bathroom shower so that we were able to water until a the faucet can be arranged to be replacement. Trevor had a great personality and was a good communicator.

Service was prompt, professional and friendly. Definitely would recommend!

(This question, “Share What A Place Is Like Right Now”.....what does this mean????)I can tell you that we will always, and specifically, ask for Jacob Ginter. Jacob is polite, professional, prompt, clean, knowledgeable, answers all our questions, and shows respect for our house by wearing plastic shoe covers and cleaning up any repair residue so you’d never know he’d been here. We have had other H2O Maestro service technicians before and they were great. But Jacob is special and worth waiting for.

He did a great job and we will use him again!

Clay and his assistant were very prompt, knowledgeable and efficient. I will definitely use H2O Maestro again!

Casey was great!! Very professional and nice. Highly recommend!

Excellent communications clear on problems clear on cost good response and accomplished everything that needed to be done

Great service as always. Tony was a true professional, will continue to use you all for all my Plumbing and HVAC needs!

Service Technicians were friendly and helpful. Very nice, knowledgeable and efficient.
Arrived on time and answered all questions.

We used H20 Maestro to fully replace the main water line a few years ago and have called them back for a few other jobs since. They are always professional and do quality work.

Very knowledgeable and helpful staff

Very nice and competent.

Tim was great. Friendly and knowledgeable!

The people are so nice, from the telephone schedulers to the technicians. And they know what they are doing.

Very responsive. Assisted in dealing with odd logistics.

David Hughes was excellent. Very courteous and explained everything and repaired everything efficiently.

Excellent experience from scheduling all the way through the faucet repair. Casey was an excellent technician who remained patient and focused dealing with a difficult cartridge issue.

John Marc Jourdan went above and beyond. He helped in expediting the part that was needed to fix my shower. He was always very professional and made me feel comfortable to have him working in my home

Tech was on time, very friendly and answered all questions I had.

I called yesterday (Monday) to have my commode repaired for a leak. They put me down for Thursday but said that they would call me if there were any cancellations. Today, I got a call at 8 a.m. to let me know that they had a cancellation and Ed showed up at my door within an hour.Big kudos to Ed who was a very friendly, patient pro. When he showed up, I was in the middle of trying to replace the seat and spring on my faucet (it conveniently started leaking just last night) and had to shut off the main water. Well, Ed needed the water on to fix my toilet. So I hurried to fix my faucet while he waited patiently to finish (took maybe five minutes for me to get my faucet fixed on my own and the water back on).After looking at the commode, Ed explained to me in layman's terms what repairs were needed. I really appreciate it when men in this type of work talk to me with respect and dignity and Ed did just that. Once I gave him the go ahead to do the repairs, he did them quickly and accurately.I would definitely call again when I have future plumbing needs...especially if I can request Ed. Also, he was really good with my dog!

Jared was very responsive and intelligent. Helped install a garbage disposal and also gave me good information about a new water heater.

Jacob did an outstanding installation, made some changes so that when ever the water heater has to be replaced, it will be easier. He had a very good customer service attitude and was fast and efficient.

Have used them a couple of times and always done excellent work!

They replaced our old central AC and heating unit by a new Amana one. They were on time - and very early, as promised, worked non-stop and continuously for the next 4.5 hrs. No pointless chit-chat, only work. The installed a new, modern, thermostat. Cleaned after the work was done and left. That is the way it owe to be, no-nonsense work. Even if we payed a little bit more for the unit than normal, it was well worth it the installation service. It should be pointed out that the heat exchanger was on the roof of our two stories town home; they had to contract a crane to move up the new one and down the old one. That and making the connections under the intense heat we were having in mid-June 2022 was remarkable. I wouldn't hesitate recommending them to anybody.

I'm only giving three stars due to the pricing. I have no problem with the service fee, that's a given. My problem is the two small lines run down 3' and over 4' in 1 inch pvc was $341. That's unlike anything I've seen in the plumbing business. I have no problem paying time and material but that was a very expensive lesson. I do want to say that the technicians were very professional and I was very pleased with them.

David was thorough and listened to all of my potential possibilities for why the leak happened. He gave me recommendations to keep it from happening again and I have already caulked the area area the faucet.

The work was completed quickly and the technicians are always friendly and helpful

Justin replaced and installed a new kitchen sink for us. He was very courteous and did a great job. I would highly recommend him!

After a few speed bumps we were finally able to get the job scheduled and completed. Removed old underground drain line and replaced, all in the same day. System was usable again at the end of the day.

John was very polite and thorough. He replaced our water heater quickly and with no problems. Great to have hot water again. Thank you H2O Maestro!

Very professional and polite, good work and fast

Mike is great. Very conscientious and professional. Fixed everything!

The service I received from Justin (and teammate) was timely, professional, and went above and beyond.

Kennedy was on time, efficient, and polite. Kept us informed throughout the process and met expectations. Will use again

They were very thorough, friendly and very neat

Office staffs are bad, I replaced water heater with them last week, and my home warranty company is asking the diagnosis /problem of water heater . But they said they don’t have it , they could ask technicians for this and write down the note and send it to me . But the staff are sucks they are too lazy to work. If they send that diagnosis note my warranty company would pay me $1500. Once again office staff are sucks

Clay was a great help he is very professional and answer's all the questions and explains everything he was doing

We were very impressed with our technician, Joshua Edenstrom. He was exceptionally courteous and polite, and very efficient. Would highly recommend him to anyone needing a plumbing professional!

Teddy and Kyle are great. They were very thorough in their explanation of what will take place, and got everything done timely and efficiently!!

The technician not only did a good job he reported my concern to the company and they called with a follow up and an apology. They gave me a gift of money off on my next visit

Good job but pricey

10 stars!I came home from a trip to find the carpet in my finished basem*nt sopping wet; it felt like walking through a marsh. I couldn't find the leak after frantically searching everywhere. I called probably 20 different numbers that came up on a search for emergency plumber, as it was after hours on a Friday. This was the only place that said they could get to me within 24 hours even. After Teddy arrived within hours, his thoroughness and explanations and guidance (to a first time homeowner who's oblivious to emergencies like this) were so far above and beyond that I ended up being thankful that none of the other places I called first worked out!I was so impressed that I'm now a Comfy Club member! I'm relieved to know I have a resource for plumbing, HVAC, and I think he also said electrical emergencies that immediately arise with homeownership.

Tech was very knowledgeable and patient

I could not be more pleased with the service I got from Jacob installing a new hot water heater in my home. He worked through the project that posed a few challenges and worked through them quickly so I had hot water while a major snowstorm started. Definitely 5 star service.

Mr Milton is an excellent technician. I appreciate the care he takes with the customer to ensure the understanding of what is being done. Would recommend him to friends. He goes above and beyond to guarantee my satisfaction in his work.

Professional service throughout visit. Kept informed of what he planned to do and was attentive to needs of the customer. Great experience.

They might offer same day svc or what not... they might be good, i am not sure because ive never used them, but they deserve 3 stars for charging for an estimate... NO FREE ESTIMATES!!!

GREAT JOB.

The worker check for problem in toilet tank. Toilet kept running after I flush it. Everything turn out okay. Thank you very much Fayette H20 Maestro Plumbing Service.

Great customer service and very knowledgeable and courteous staff!

We had excellent service from Joshua Edenstrom of H20 Maestrro Plumbing. It was a very difficult job to repair (replace) our ancient drainage pipes and involved working under the house in a low crawl-space. Joshua fixed all the problems, leaving everything neat and now working perfectly. We were very pleased with his work.

Tech reconnected pvc to sump pumps . His testing was excellent second time he was here.

Mike was on time and completed the repair professionally.

David was great to work with. He and his associate arrived at the appointed time. They worked simultaneously and installed a new sink in one bathroom and a new faucet in another bathroom. They did an excellent job.

They installed a 50-gallon Bradford White electric water heater to replace my old AO Smith water heater for $1,497. The installation process was smooth and it comes with 1 yr labor and 6 yr parts.

Joshua went above and beyond to figure out why my toilets and tub were backing up. I appreciated his problem-solving and talking through possible issues with me. We found out that the previous owner didn't cap the cleanout properly and all the decorative gravel I had put down had made it's way in and backed up my pipes.

Replaced outdoor spigot. Excellent work. Performed a pool repair and it was perfect

Part of general maintenance review

Came out about 6-7 times in about a 4 month time period, and gave recommendations that weren't needed. Problem was never resolved by them, had to go with a different company to finally get it fixed. Mike Farrar did give good recommendations, but our home owners insurance wouldn't cover a camera.Turns out it wasn't just a clogged drain, but two broken outside pipes. Will definitely ask for Chris to NOT come to our house, he wasn't any help whatsoever

Mike Farrar is highly knowledgeable and we were very pleased with his visit. Cost for service are a little high from what we are used to but we did decide to sign on for membership. Looking forward to are business relationship.

Kennedy Pearl and his helper were most efficient and professional. They were friendly and always answered any questions I had. They arrived on time and went above and beyond the basic requirements of the job. I was very pleased.

I'll be using this company along time! They helped me at my flip on 123 W Brown street and were very helpful

After some issues it has all currently been working well.

Technician John is polite, courteous, knowledgeable, and very professional.

John does excellent work and goes way beyond to provide excellent customer satisfaction. I highly recommend him for any and all plumbing work you might need.

Always have had good service from H20 Maestro

John was awesome. Will request him for next repairs

The whole experience from having Justin come out to give an estimate to the finished project was so smooth and professional. I’m beyond thrilled with every aspect. I highly recommend Justin and H2O Maestro!

From recent experience for kitchen drain repair, I'm not sure I would do more work with H2O Maesteo. A quote for the work was provided but they will not give you a break down of parts vs. labor. They say it's straight forward pricing, but from one tech to another the price can be different. Be cautious when getting a quote for non standard work if you want to be sure you're getting what you pay for. Lesson learned on my end the hard way, would hate to see other home owners waste their money. After multiple requests for details of the quote, being told they can't give it to me, that's highly suspicious of overpaying for work taking place. Now waiting for a manager to return my call, this has red flags all over it.

I was very happy with the service. Casey was friendly and helpful.

Excellent service! They are my new go-to plumbing!

David was great to work with, changed out our water heater same day! Was competently and easily able to install our new water heater, would recommend him for any water heater repairs or change outs.

Did a great job installing my drain.

They did a great job. They were timely and provided excellent service.

Yesterday I unfortunately ran into an issue with sewer pipes outside my home that was built in the 1920s and Ed came over when I called H2O Maestro for help. It was the best customer experience I have ever had and appreciated not only his great work but his friendly and professional demeanor.

Needed new water heater

I would definitely recommend John Marc! He was personable and professional.

Teddy was very professional and knowledgeable. Interaction with the customer was great.

We are selling our 80yr old house...our buyers had some concerns...so Tony went through our entire house. He pointed out the concerns were systemic of an well built 80yr old home and wrote us a report saying as such...the buyers were pleased 😁

The two guys that were sent here were Teddy and William they were both prompt and professional. They worked really well together. The installation of our reverse osmosis system was clean and organized. Great job guys, thanks again!

Great company who simply gets the job done and in a timely manner!

I was glad to see that our guy was Tony. He provided us with professionalisms, courtesy and a job done right

Excellent customer service and pleasant to work with.

The tech did a great job of unclogging the kitchen drain must have been something hard in there as he broke his snake in doing so.

The repairman was nice and professional. The first dispatcher hung up on me. The second got me a same day appointment. However I was told , texted and e-mailed that appt was for 10-12. About 12:30 I called and was told no appt for 12-4. I'm very upset about that mix up. Also upset that I needed a repair on a tankless water heater not even two years old.

Plumber shows up at 1:59 to install new gas service. Left to get parts and we have not seen or heard of since. Now it is 5:15

Highly Recommend. Can’t recommend Joshua enough. He went above and beyond to fix our issues. Will definitely call again if we have other issues.

Did full plumbing inspection. Replaced water heater the same day. Three days later, returned to do needed faucet repair and find a leak inside the walls. Very professional and upfront about costs, time involved and expectations. Will definitely used again and recommend to others.

Branon is nice hardworking men , he is just very good .

These guys were beyond excellent to work with. I contracted with them to have a Generac backup generator installed, and could not be happier with the results.Charlie, Brian, and Dylan did an excellent job and are the sole reason that H20 Maestro Plumbing will be the only plumbing company that I use, going forward.

New heating system installed

We recently had a major plumbing issue of which was not correctly and thoroughly identified by this company. We contacted them because we are in the Fayette Heating and Air Comfy Club of which there is a link with this company offering a discount with their use. The problem was incorrectly problem solved by the technician sent creating a worse problem after 3 attempts. We were charged $300 for the problem to not be solved and told to contact the city. We were also told that most likely excavation and work involving at minimum $5000 would have to be done by H20 M. The city came out and basically offered other plumbing businesses to consider. We ended up with Dauenhauer Plumbing who fixed the problem thoroughly and promptly for under $500. I would not recommend H20 Maestro. We were not even a fraction provided with 100% satisfaction guaranteed

Josh went above and beyond I felt like to ensure our needs were met. Not only did he fix our sink, he explained why he was doing each step and ways to prevent future issues.

Logan came out to give a quote for a new water heater. He ended up bring one with him so he could just install it. After having cold water for 3 days I was thrilled about it and quickly said yes. He was here till 11pm installing and making sure that everything was 100%. I will definitely be calling and asking for him any time I need something done.

He saved the day. My drain was clogged and having a luncheon in two hours. He lowered my blood pressure that day.

Mike and his helper, Logan, both did excellent jobs at repairing our water heater and pipes. We highly recommend them.

Kennedy is awesome! He’s always so friendly and knowledgeable. He stayed late to make sure the work got finished. We appreciate you, Kennedy!

Indicated to me that cleaning the water heater would be wasting money and actually they cleaned the heater and rust accumulated which was causing the flame to go out. ITook their advice and they installed a Rudd Water heater which had air blowing up, down, and sideways so this would never happen again.

Service was excellent. Technician professional and friendly. I will use H2O Maestro for all plumbing needs in the future.
A good experience.

I highly recommend Ben! Very helpful! Give him a raise!!

John could not have been more courteous, helpful or knowledgeable. He diagnosed my plumbing problem, repaired it and was out of here in nothing flat. Very friendly and personable too. Thanks John

Trevor Kemplin did a very professional job installing a new gas line at our house to feed to the generator we had installed. He worked the line around the back of the house and did a very professional job. Thanks to Trevor for all his hard work. Great job.

Highly recommend!

They did a great job replacing sewer lines. Very professional and courteous.

Mr. Cotterell was very courteous and extremely knowledgeable. We couldn't have been more pleased with the service and attitude! We have been with Fayette Heating & Air for over a decade, and with employees such as Mr. Cotterell, will continue to be customers for another decade...

Fast, courteous, and friendly. One of the best we’ve had do an install.

Both technicians were on time, knowledgeable, and answered all my questions. A good plan for the final repair is in motion.

Tony was very professional and explained what was needed to repair our shower faucet. He returned with the faucet cartridge and the repair went smoothly. He had a quoted a fee at the beginning of his service call. Very pleased.

We had an issue with out tankless hot water heater and they were able to fix it while there were there. They were very professional and explained the issues so we knew what was going on. I would highly recommend John Marc, he is great!

We were interested in a whole house water filter/ softener. Ed was very professional, knowledgable and courteous. He was the perfect person to come into my home, test my water (it was very hard) and explain to me the options. He even put shoe guards on. Great guy.

Mike was excellent from quote to finish. He was a complete professional taking out the old water heater, installing the new one and all the steps in between including clean up. We are extremely pleased with the quick and efficient work done by Mike, his apprentice, and the entire H2O Maestro team.

Was honest about the whole process. From appointment time to service needed. Added a coupon that i didnt know about.

We're always happy when Tony White takes care of our home plumbing needs. In this case a hot water heater replacement was completed in an hour or less and we now have some seriously hot water and that can be easily controlled.

Very knowledgeable, professional and courteous

Michael was personable and worked in professional manner. I had a question after he left and he promptly called back. We were happy when we called that someone was available to come within a couple of hours.

Very professional and seemed very knowledgeable. Made sure everything was perfect. Very satisfied with the work.

Brian was very helpful. He explained everything to me. It was a good visit.

I had a kitchen faucet replaced. The technician was on time and pleasant and knowledgeable. He worked quickly and offered additional insight into my home systems. I joined the service club! Very nice experience and good pricing.

Ed from H20 Maestro was nice an polite and knew what he was doing. He kept my floors clean while working and helped me with my plumbing problems as expected.

Kennedy had to come out twice to complete a difficult plumbing repair on my older home. He was courteous, understanding, and determined to get the job done. I am thrilled with the results and really appreciate the hard work done by Kennedy and the young man assisting him today. The invoice was another pleasant surprise—very reasonable for what they did.

Alex and Jason did a great job for us replacing a toilet and extending a water line in the laundry room.

Quick to schedule and polite once they got there. Teddy and Jamal were my technicians, and were both colloquial and effective while they were installing a new water heater. Highly recommend the H2O Maestro Team - Thanks again!

First time home buyer, overall great experience.

We were very impressed with Mr. Ison's presentation. We are not ready to buy yet.

Brannon did a great job. He was thorough and efficient.

The work was done quickly, professionally, and courteously.

We had a water leak from a shutoff valve in a bathroom, dripping down into our basem*nt. I thought this would be an easy DIY project, wrong again! So I called H2O Maestro to make an appointment. I had be able to cut the water off in that location, for the most part the night before. The call went smoothly and were told the technician would call us before their arrival which would be no later than 4 pm. I had no longer hung up the phone when technician Kennedy Pearl called me inquiring about our water leak problem. He said he could be to us within 35 minutes, well it was less than that. Kennedy and assistant a couple of clean cut professional guys, replaced the leaky cutoff valve and were finished in about an hour. We are Comfy Club members with Fayette Heating & Air which I think helped get us to the top of the H2O Maestro appointment list plus a nice 20% discount on the service call. Can highly recommend these guys and Fayette Heating & Air and H2O Marstro

David did a very good job! He was very helpful and answered all questions and was very professional.

Teddy was very helpful. Did a good job.

Impressed that they came on a Sunday.

Great service

Seems to have gotten the clog. Helpful, friendly, quick and on time.

Thank you sooo much for fixing our a/c unit, we really appreciate you very much.

Very knowledgeable and professional.

He was part of a team on the installation of a Generac Home System on Feb. 22, 2022. The system was installed and explained to us as to the operation and we were very pleased with the professionalism and efficiency of the installation. Charles was very knowledgeable about the work he was performing and the installation was done and finished by the afternoon of the day. Would highly recommend him to anyone we know for the expertise he exhibited installing the system.

H2O Maestro is great! I punctured a copper water line in my bathroom with a nail gun while i was putting up molding and water was shooting out of the hole in the pipe. This was a Sunday and I needed someone to come quick because I shutoff the water to my house. They were able to fit me into their schedule and had it fixed that day. Thanks!!!

Great communication, called before arriving and also received an email with a picture of the technician who would be working on my problem. Tony was knowledgeable, friendly and provided great service. He was able to fix the leak in the pipes and even cleaned up the drywall that had to be cut away. Cost was very reasonable and was less than I feared it might be. Would definitely recommend the services of H2O Maestro and particular Tony White! Thanks for all your help!!

Justin was amazing. Very professional and provided high quality work in a timely fashion. Very pleased with all work performed by Maestro Plumbing!

Logan showed up on time and unclogged my drain after facing a few problems. Nice guy and will use his service again if available.

Kennedy did complete inspection of all plumbing and answered all our questions and gave recommendations for the future. Courteous and professional, thats why we use this business

Cole did a fine job fixing bathroom faucet leak. He replaced the cartridge in 2 Delta faucets. He cleaned up well, was polite, wore shoe covers and was professional.